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MINI of the Woodlands - Service Center
Conroe, TX
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of MINI of the Woodlands - Service Center
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November 25, 2021
This is the first and last time I’ll ever come here. Worst experience I’ve had at a dealership so far and I’ve had quite a few bad ones. I ordered a few parts at the parts department just a rubber cup h Worst experience I’ve had at a dealership so far and I’ve had quite a few bad ones. I ordered a few parts at the parts department just a rubber cup holder insert and jack pad and waited a month to get them. I had to call once or twice a week just to remind them to send an email to get an estimated time when id get here. Once it got there it had been there a week and no one ever called me to tell me it was there. I had to drive there in person to ask and finally have it be there. At the same time I had a car in service that no one ever updated me on as well, it was a simple transmission fix with a sensor. The sensor was replaced and a “miscellaneous engine repair” was added with no explanation. Once I paid my deductible I drove off and left in my car. Thee same exact day the car had issues immediately. New issues it didn’t before. So I took it to a Indy shop because I didn’t wanna experience this again, also couldn’t get a rental at the dealer because they had none. I don’t know how but anyways they checked it and it turns out that the transmission fluid was at the minimum level. Nothing dripped out of it, I had to pay 150 to get it drained and refilled with fluid and drove fine. Never in my life have I had such a frustrating experience like this one. Never again will I even pass this place. They almost ruined my transmission!! Only reason I’m not going to tell them about it is because they’re going to defend themselves and you can’t win. So I just won’t ever come back. More
by Steverobles12
Employees Worked With
Sydney Thorp
November 22, 2021
Dealer is clean and the car was delivered on time. The person at the service department needs to take a training to improve her Customer Service Skills. person at the service department needs to take a training to improve her Customer Service Skills. More
by LANG888
Employees Worked With
Sydney Thorp
November 22, 2021
I’ve been taking my minis to MOTW for 15years and have always been please with the service and honesty when it come to repairs and maintenance service there. always been please with the service and honesty when it come to repairs and maintenance service there. More
by ljohnson6477
Employees Worked With
Frannie
November 01, 2021
Great customer service the service advisor Francis is very nice and helpful. I only take my mini clubman to the Woodlands location very speedy service Dept. very nice and helpful. I only take my mini clubman to the Woodlands location very speedy service Dept. More
by Tosh Martin
Employees Worked With
Francis
October 15, 2021
Have done business with Mini of The Woodlands since purchasing my first Clubman back in 2010. First time to have my 2020 Clubman in for its first service. Frannie was very helpful and friendly. purchasing my first Clubman back in 2010. First time to have my 2020 Clubman in for its first service. Frannie was very helpful and friendly. More
by 2020 Clubman
Employees Worked With
Frannie Lancaster
October 13, 2021
Awesome dealership. Nice employees and fast, dependable service. The staff were very helpful in explaining the service done and were very understanding. service. The staff were very helpful in explaining the service done and were very understanding. More
by traciemae98
Employees Worked With
Mark Wheeler
October 05, 2021
Franny is a knowledgeable and meticulous service advisor. She is an excellent employee for Mini of The Woodlands and I will continue to bring my vehicle there based on her customer service. Thanks!! She is an excellent employee for Mini of The Woodlands and I will continue to bring my vehicle there based on her customer service. Thanks!! More
by Burgessdpilot
Employees Worked With
Franny
September 10, 2021
Fanny is great! She always treats me like family. She always sets clear repair time expectations. She always gives appropriate cost estimates I trust her. always sets clear repair time expectations. She always gives appropriate cost estimates I trust her. More
by B Kistner
Employees Worked With
Fanny
