MINI of the Woodlands - Service Center

Horrible service department Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (becaus Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I! More

THIS IS THE WORST DEALER IVE EVER BEEN TO.THEIR MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY MECHANIC'S ARE MORONS.I EVEN TOLD THEM WHAT WAS WRONG AND ALL THEY WANTED TO DO WAS TO JUST START PUTTING NEW PARTS ON IT AT MY EXPENSE.WHEN THE ONLY PROBLEM WAS BAD GAS.I DRAINED THE GAS TANK AND PUT NEW PLUGS IN IT AND PROBLEM FIXED.ALL THEY WANTED TO DO WAS JUST TO GET MORE MONEY.GOOD THING IM A BETTER MECHANIC THAN THEY ARE.STILL CANT BELIEVE ALL THE B.... S.... THEY TRIED TO TELL ME WHAT WAS NEEDED.THESE PEOPLE ARE NOTHING BUT RIPOFF ARTIST More

I went there for my car's regular check and the service person told me that my tire was pierced by a nail and "unfortunately it was not fixable" and she insisted I should replace the tire. I did what she " person told me that my tire was pierced by a nail and "unfortunately it was not fixable" and she insisted I should replace the tire. I did what she "advised" and paid $250 and it turned out it could be easily fixed within a $25 budget!! They seem to be only interested in getting money out of clients' pocket while cares nothing about their cars. I waited for 2 hours to get my car washed after they replaced my tire but they eventually did not wash it! I had to leave and would never come back again. More