My Review Of Mac Churchill Acura:
Let me preface this review with the following: My wife and I live over 300 miles away from the nearest Acura dealership. We had been eyeballing an Acura TL with Tech for several years now. After finding the car we wanted at another dealership, we jumped on it. To no avail, the salesperson at the other dealership told us it had already been sold "out from underneath" him. As luck should have it, Mac Churchill had one in stock. Our experience at Mac Churchill Acura started out with a bang. At first, we received excellent customer service from Cheryl Warren, the Internet Sales Director. She made it seem that a long distance car deal was something that was frequently (and easily) done. We were happy with the appraisal for our trade and got the deal done in less than a week...over the phone. When we arrived at the dealership in Fort Worth, I was surprised to see that the car had been detailed, put in the "SOLD" parking lot and was waiting for us. After about a half an hour of waiting for the Finance Guy, we found out what this dealership was really about.
I was hesitant to give over my credit information, as any responsible consumer should be. After a few hours of giving Cheryl my stats, my credit monitor went off. They sent inquiries to 5 different banks. So I asked the obvious question, "Why all the inquiries?" Cheryl said that they were only dealing with one bank, American Honda Motor Credit. She pawned it off to the finance guy.
Enter Daniel Pulido, Finance Guy. This guy lied to me about the inquiries, and had the nerve to tell me that that I could get my Acura repairs at a Honda dealership. Not true. Don't get me wrong, the Honda dealership will gladly repair my Acura, warranty or otherwise, but I'll have to front the cash for parts and labor upon completion...just like any other dealership or repair shop. I'll then have to take my "receipt" to Acura and let them reimburse me. Had the finance part of the the equation been more truthful, this experience would have more palatable.
Obviously, we weren't driving 300+ miles to kick tires, so the dealership didn't have to act like I was. All in all, we love the car and it will serve our family well. I just hope don't have a catastrophic breakdown. I don't care to see the "dark side" of another dealership any time soon.
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