About Mac Churchill Acura
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Mac Churchill Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Mac Churchill Acura
Mac Churchill Acura is the Top Selling New and Certified PreOwned Acura dealer in eleven states and nine time recipient of the prestigious Precision Team Dealership of Distinction award from Acura.
kllsederstrom
5/22/2012 10:43:54 AM
Overall Score: 
5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Taylor Jones
My Review of Mac Churchill Acura:
I was provided the service and care that every car dealership should provide. I was taken care of through the entire process. This is a great dealership.
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Response from: Mac Churchill Acura
Added: 5/22/2012 12:43:30 PM
Thank you for rating us! We are proud to have such a great staff who provide excellent service day in and day out. We look forward to giving you the same great service when it's time for your next car or service appointment! Don't forget to follow us on Facebook and Twitter to stay updated with the dealership. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
jmsicha
5/19/2012 10:45:19 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Hamud
My Review of Mac Churchill Acura:
Today I purchased my 5th new Acura from Chris and his staff. They have always made the process simple and easy. This a a professional dealership with a professional sales and finance staff. I recommend this dealership to any who likes to be treated fairly and with the utmost respect. I am very pleased with my new Acura and I will continue to buy my automobiles from Mac Churchill. Thanks Guys! I could not be happier!
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Response from: Mac Churchill Acura
Added: 5/22/2012 12:41:04 PM
Thank you for writing this review! It's great to hear from loyal customers like yourself. Congratulations on your new Acura, and please let us know if there's anything more we can do to assist you! Don't forget to follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill Acura. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
Julie Zobrist
5/17/2012 11:18:22 PM
Overall Score: 
4.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Taylor
My Review of Mac Churchill Acura:
Taylor was very knowledgable and helpful when I took my car in for service. He explained that he may not be able to help the wear on the inside of the front tires. He was very nice about getting me a loaner for the day. He was good. Nothing to complain about with him for sure.
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Response from: Mac Churchill Acura
Added: 5/18/2012 12:26:13 PM
Julie, thank you for sharing your experience with our service department! We are glad to hear that you feel your vehicle was in well-qualified hands during your service visit with Taylor. We look forward to giving you the same great service when it's time for your next services appointment. Thank you, and don't forget to follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
lpcavs
5/16/2012 12:15:35 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Kimmy and his service department
My Review of Mac Churchill Acura:
Once again, I had a great experience at this dealership. I have purchased my last two new cars from them and have had all scheduled maintenance done there. The staff is both efficient and friendly. I would highly recommend this dealership.
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Response from: Mac Churchill Acura
Added: 5/17/2012 12:35:27 PM
Thank you for the review and recommendation! Delivering 100% customer satisfaction from A to Z is important to us and it's always encouraging when our customers notice our hard work. We look forward to seeing you in the future! Don't forget to like us on Facebook and follow us on Twitter so we can keep you updated on events and specials reserved for our online fans! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
johnpuscas
5/12/2012 9:59:27 AM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Kimmey
My Review of Mac Churchill Acura:
Mac Churchill has serviced my Acura TL since I bought it in 2006. I go there with the confidence that they do great work! If there was a problem they solved it very quickly and at the highest level of professionalism. John
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Response from: Mac Churchill Acura
Added: 5/14/2012 1:12:22 PM
John, thank you so much for writing this review! We are proud to have a highly trained, professional service staff who deliver great service day in and day out. We look forward to servicing your future auto needs! Don't forget to follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
wtdn2859
5/9/2012 12:27:58 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Luong
My Review of Mac Churchill Acura:
I came into the dealership not knowing what I would like to buy. Mike was very patient with me in helping me find the car that was right for me. When we found the car, he showed me everything that I would need to know. I got a 2102 TL Tech. There was so many things that I o not know how to use. Instead of telling me to read the manual, he showed me one by one how to use every function. I would really recommend everyone to come into Mac Churchill and buy a car frm Mike Luong.
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Response from: Mac Churchill Acura
Added: 5/9/2012 12:26:43 PM
Thank you for rating us! Whether it is delivering high quality cars or customer service, we're committed to making the most of every opportunity to prove that we are the best in the business. Congratulations on your new 2012 TL Tech, and if there's anything more we can do for you, please let us know! Don't forget to follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
langdondm
5/5/2012 6:03:05 AM
Overall Score: 
3.4
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Cody
My Review of Mac Churchill Acura:
For the most part, I believe I was treated well. I took my car in for a major scheduled service, e.g., timing belt, water pump, etc. w/ 99000 miles 2005 TL. While it was being serviced, I was called about other problems being found. One was that a couple of the motor mounts were cracked and also that there was an engine oil leak. I didn't quite understand what that meant. I failed to ask what would happen if I didn'd get them fixed. The motor mount repair cost about $800 and the oil leak repair costs around $2200. I was quoted the price prior to the repairs. After talking to some people at work, they kind of filled me in as to what those two problems actually were. I feel like I was maybe missled a little bit as to the severity of the problems. I now wish I had waited prior to getting the repairs. I know the main reason I am unhappy is that I had to spend almost $5000 for the service. This makes me feel a little uneasy as to the quality of the Acura. I would not think that a TL with only 99000 miles on it would have these type of major problems and them not be under warranty.
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Response from: Mac Churchill Acura
Added: 5/7/2012 1:41:08 PM
I want to thank you for taking the time to share your experience. I'm sorry to hear about your feelings regarding your recent service appointment. We certainly never want our customers to feel taken advantage of or mislead. If you are available at any point during the day I would be grateful for an opportunity to discuss your visit with us personally to address and resolve your concerns. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
shunda84
5/4/2012 9:10:58 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Steven Sylvas
My Review of Mac Churchill Acura:
I am giving a 5 rating for all the questions because everyone at this dealership was great! Very professional and clean environment. My salesman Steven Sylvas at the dealership was by far the best salesman that I've ever dealt with. All of the employees made sure each customer was comfortable and satisfied before they left out the door
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Response from: Mac Churchill Acura
Added: 5/7/2012 2:32:38 PM
Thank you for writing this review! We are proud to have highly trained professional, courteous, and ethical staff who are eager to satisfy your needs. Thank you for choosing Mac Churchill, and we look forward to seeing you again. Follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
quakergirl
4/30/2012 12:20:50 PM
Overall Score: 4.6
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Taylor Jones
My Review of Mac Churchill Acura:
I have found Taylor to be a consistently pleasant and helpful person to work with. Repair and service costs are high for someone on a fixed income.
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Response from: Mac Churchill Acura
Added: 4/30/2012 12:54:39 PM
Thank you for taking the time to write this review! We are blessed to have a dedicated service staff who work hard every day to deliver great customer service. We look forward to giving you the same great service when it's time for your next services appointment. Follow us on Twitter and like us on Facebook for updates and special offers from Mac Churchill. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com
dwatts76@gmail.com
4/25/2012 9:49:12 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Taylor Jones, Kimmie Hamilton
My Review of Mac Churchill Acura:
It think Mac Churchill Acura is a great dealership. Fair pricing and consistently good service - I have purchased three Acuras there over the last 10 years.
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Response from: Mac Churchill Acura
Added: 4/26/2012 1:09:48 PM
Thank you for taking the time to rate us! Our entire team works hard everyday to deliver the highest level of service every time our guests pay our dealership a visit. Thank you for your continued loyalty, and we look forward to seeing you again in the future. Don't forget to like us on Facebook and follow us on Twitter so we can keep you updated on events and specials reserved for our online fans! Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com