Read Reviews Mac Churchill Acura

Mac Churchill Acura

Mac Churchill Acura

3125 NE Loop 820
Fort Worth, Texas 76137


(817) 232-2872

Mac Churchill Acura
Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    4.3
  • Quality of Work:

    4.5
  • Friendliness:

    4.5
  • Overall Experience:

    4.2
  • Pricing:

    4.3

24-Month Rating

based on 263 reviews

4.4

4.4 out of 5

290 lifetime reviews

Mac Churchill Acura

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Certified: Mac Churchill Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Mac Churchill Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Mac Churchill Acura

Mac Churchill Acura is the Top Selling New and Certified PreOwned Acura dealer in eleven states and nine time recipient of the prestigious Precision Team Dealership of Distinction award from Acura.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: Closed


Service

Monday: 6:00 AM - 7:00 PM

Tuesday: 6:00 AM - 7:00 PM

Wednesday: 6:00 AM - 7:00 PM

Thursday: 6:00 AM - 7:00 PM

Friday: 6:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 6:00 AM - 7:00 PM

Tuesday: 6:00 AM - 7:00 PM

Wednesday: 6:00 AM - 7:00 PM

Thursday: 6:00 AM - 7:00 PM

Friday: 6:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Rental Car Service Onsite
Express Service Shuttle Service
Free Coffee Television
Free Drinks Vending Machines
Free Loaner Cars Full Service Car Wash

tcoons312
5/17/2013 5:10:03 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
I really wish I remembered the name of the gentleman that helped me
he was fantastic!
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

From the second I pulled into the garage to the second I left, everyone was so genuinely nice and helpful. This dealership isn't close to my home or work but I would use them again. In this day and age it's rare to get that kind of genuine hospitality.

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jldunbar
5/16/2013 11:26:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David DiamondDavid Diamond
David NguyenDavid Nguyen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

The service that I received by these two employees was awesome. I was referred to them by a family member who also had a great experience there. I visited a different Acura dealership the same day befroe going to McChurchill and the staff gave be a tremendously better deal for an even better vehicle. Superb customer service!This was the first dealership who gave me exactly what I asked for and not try to talk me into getting something I don't want. They truely repesent this dealership well.

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Response From: Mac Churchill Acura
Added: 5/17/2013 1:46:15 PM

Thank you for taking the time to write this review and congratulations on your new car! We strive for total client satisfaction throughout the purchase process, and I am glad to hear that both David Diamond and David Nguyen were able to leave such a good impression on you. We hope to see you for your future automotive needs! In the meantime, be sure to connect with us on Facebook and Twitter for updates and exclusive content. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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Rajohnso
5/16/2013 12:40:23 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Justin Bays
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

Justin has excellent customer service and went above and beyond to make sure my car was serviced properly and made the process smooth. Highly recommended service advisor!

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Response From: Mac Churchill Acura
Added: 5/17/2013 1:41:06 PM

Thank you for taking the time to leave us your feedback! We strive to make all of our guests' visits with us comfortable and efficient, and I'm happy to hear that Justin was able to help separate our dealership from the competition. I look forward to seeing you again with any automotive needs you might have in the future. Thanks again, and congratulations on your new Forte! Don't forget to like us on Facebook and Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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jamosquera
5/15/2013 11:37:46 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sorry can't remember the employee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

Fast friendly service. The waiting room is one of the most comfortable that I have been in. Plenty of water and coffee. I received my vehicle in the same clean condition that I had it.

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Response From: Mac Churchill Acura
Added: 5/16/2013 2:48:07 PM

Thank you for the 5-star review! We are glad to hear that you found our waiting area to be comfortable and accommodating. We hope to see you in our Service Center again for your next maintenance or repair! Don't forget to like us on Facebook and Twitter for money-saving coupons for your next visit. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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gatlina
5/15/2013 6:39:16 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brittany LunaBrittany Luna
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

I continue to be completely satisfied with each one of my visits to MacChurchill Acura. I purchased an Acura from Mac Churchill a year ago and was so impressed that I had to go back for my next car! Brittany took care of me both times, I couldn't be happier. She along with her staff are always attentive and committed to 100% satisfaction from me.

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Response From: Mac Churchill Acura
Added: 5/16/2013 2:44:16 PM

Thank you for the feedback! Customer service is very important to us and I'm glad to hear you had a positive service experience with Brittany. We look forward to servicing you in the future and if you have any questions please don't hesitate to contact us. Oh, and don't forget to follow us on Facebook and Twitter for money-saving coupons. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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tiffany6876
5/14/2013 12:42:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James HaasJames Haas
Mike LuongMike Luong
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

My family and I recently had the pleasure of working with James and Mike. For the past couple of months we have stopped by to look at used vehicles. From the beginning James has been very friendly and extremely accommodating to our needs. He also possessed a hard work ethic and demonstrated a high level of professional service. Mike was extremely courteous, attentive, and provided us with truly exceptional customer service. He worked hard to hammer out a deal that was honest and straight forward. Thanks to James and Mike, we successfully completed the purchase of our third Acura from Mac Churchill Acura. We couldn't be happier with our decision!

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Response From: Mac Churchill Acura
Added: 5/15/2013 2:29:07 PM

Tiffany, thank you for giving us such great feedback of our sales team. Your experience with James and Mike is a great representation of the customer service that we are proud to stand behind. We appreciate your recommendation, and we will hope to work with you again in the future. Don't forget to check us out on Facebook and Twitter for money-saving coupons from Mac Churchill Acura. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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buffdriver52
5/12/2013 11:01:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kenneth ClarkKenneth Clark
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mac Churchill Acura:

My experience can be summed up in one word - OUTSTANDING! Every employee was courteous, friendly & professional! Ken Clark made our experience an enjoyable one with his friendly style & total command of his product & job. You will be seeing again "down the road!"

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Response From: Mac Churchill Acura
Added: 5/13/2013 12:28:31 PM

We are quite pleased you had such a good experience with Mac Churchill Acura, and thank you for taking the time to let everyone know about it! We'll pass your compliments along to Ken as well. He's part of a staff dedicated to full customer satisfaction. They've worked very hard to ensure a hassle-free, stress-free car buying environment for all our customers. We are grateful for your loyalty. If you have any questions or concerns with your new vehicle, please let us know. Don't forget, to get online coupons and specials, Like us on Facebook and Follow us on Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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bobey56
5/11/2013 5:33:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Courtney Johnson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

The service was exceptional. Courtney took the time to make sure I was comfortable with my purchase, and was very thorough with all the bells and whistles of the car. Would recommend Courtney Johnson to a friend/family looking to purchase a new car.

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Response From: Mac Churchill Acura
Added: 5/13/2013 12:22:30 PM

Congratulations on your new car, and thank you for kind words for Mac Churchill Acura and Courtney! Our team takes the time to ensure you are totally satisfied with your purchase and familiar with your vehicle. We appreciate and value your recommendations, and we look forward to seeing you again. Remember, to get online specials and exclusives, Like us on Facebook and Follow us on Twitter. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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Tiffanyas
5/10/2013 10:59:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Logan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

Eric Logan was one of the nices salesman. He helped me out when I thought I could never get a car with that low of miles. I am so happy with my purchase. Thanks again to Mac Churchill

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vhubbard
5/9/2013 4:19:39 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David NguyenDavid Nguyen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mac Churchill Acura:

This is my third Acura from Mac Churchill. For the past 8 years, I have received exceptional service with all three autos. I am always given the time it will take to complete my service and my car is always ready as I have been told. The waiting area has wi-fi and refreshments and it very comfortable. Everyone is courteous and professional. Also, the buying experience is easy. I will continue to purchase my future Acuras from Mac Churchill.

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Response From: Mac Churchill Acura
Added: 5/10/2013 12:57:19 PM

Thank you so much for your great five star review of Mac Churchill Acura! We have worked very hard to create a car buying environment which is professional and comfortable, and we have extended that philosophy throughout the ownership experience. We are tremendously grateful for your return business, and we appreciate your recommendations as well as your loyalty. We look forward to seeing you again. Don't forget to Like us on Facebook and Follow us on Twitter to get exclusives and online updates. Kind regards, Sharbel Lattouf - GM | slattouf@macchurchill.com

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