Magnussen's Toyota of Palo Alto

Reason for Visit: Service

I recommend this dealer: No

My Review of Magnussen's Toyota of Palo Alto:
I sent my car to do the 15K service on Thursday. The lady who serviced me called me in the afternoon asking if I am willing to pay more for some filters which are expensive as far as I know. I told her not to do it, since I was told it was farely easy to do it myself. Then Sunday I found that my 1.5 year new prius was leaking oil for the first time. :( It smeared my garage a lot, and keep leaking. I went to their store but found that they were closed sunday, and nobody takes care of anything. I had to come back Monday, and they say they need check it, and I need wait. The waiting time has been more than 10 minutes, I am still waiting, and I see my car is right there, nobody come to try to help yet ....
I am disappointed with such service. I think I won't come here again.

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