Malouf Chevrolet Cadillac

The manager got back to me to let me know my repair (a new engine on a two month brand new 2026 equinox) was done. I got no information on the reports I requested which I describe below. My car has been new engine on a two month brand new 2026 equinox) was done. I got no information on the reports I requested which I describe below. My car has been with them since 1/9/ and it is ready to be picked up tomorrow. For this inconvenience, they said that they would comp my January payment. That is it! Totally unacceptable and I deeply regret leasing 4 vehicles from this dealership. Stay away. As soon as you sign, they will abandon you and defer all the issues elsewhere. I reached out to the manager of Chevrolet on 1/17 and, as of this posting on 1/22, have not received a response. I am requesting the initial report explaining why Chevy Malouf deemed my 2026 Equinox sellable when it now requires a full engine replacement after only a month and a half. The vehicle was also brought in for service less than a week after I received it, and I am requesting the invoice/report detailing what was diagnosed and what repairs were made at that time. After that visit, the check engine light was turned off but came back on two days later. This raises concerns about whether proper testing was conducted or if the light was simply reset without addressing the underlying issue. I plan to add all related documentation to my pending case with General Motors (GM) as well as with Consumer Affairs. I still have several unanswered questions: Am I responsible for my monthly payment if I did not have possession of the vehicle for much of January? Wasn’t my lease calculated based on a brand-new vehicle with its original engine? Now that the vehicle requires a major repair, shouldn’t the lease be reassessed, as the value is no longer the same? Why was I never offered the option to exit this lease and start a new one with a different new vehicle? I initially asked about this when the check engine light first came on and was told, “I don’t know how you’re going to do that.” Today, Chris, the service manager, contacted me to let me know the new engine has arrived and repairs will begin. He has always been great to deal with. I am simply frustrated that I am having to deal with major service issues so early in my lease. There are still ongoing issues with this vehicle. I have had it for only two months, and this brand-new 2026 vehicle now requires a complete engine replacement. It is unbelievable that General Motors is choosing to replace the engine in a two-month-old car rather than doing the right thing and providing me with a completely new vehicle. I have completely lost trust in this vehicle. This has been, without question, the worst experience I have ever had purchasing anything—let alone something as significant and expensive as a vehicle. Due to the severity of this situation, I have opened a formal case with General Motors and filed a report with Consumer Affairs. It appears that the dealership is simply following General Motors’ direction rather than taking ownership of the situation and advocating for the customer, despite being the entity that sold me the vehicle. This lack of accountability and customer support has only added to my frustration. I’m following up regarding ongoing issues with my leased vehicle, which I received on October 25. Since then, the check engine light has come on three separate times. While I appreciate that your team agreed to meet me at my home to swap out the current vehicle, I was later informed that there is no way for me to receive a different vehicle. This has left me feeling stuck with a car I no longer trust. I believe the right and fair resolution would be to replace this vehicle entirely or offer a comparable alternative to make up for the inconvenience and repeated issues I’ve experienced. Again, this is my 4th vehicle with them, so I have been loyal. More

Mike was great! Very knowledgeable and was able to get me in my Equinox, which I love! Wouldn't go anywhere else! Very knowledgeable and was able to get me in my Equinox, which I love! Wouldn't go anywhere else! More

John was so helpful and knowledgeable in helping my purchase for an SUV. It was very nice to see how coworkers helped each other out. purchase for an SUV. It was very nice to see how coworkers helped each other out. More

I had a great leasing experience from start to finish. John knew the product well, and the leasing process was smooth, professional, and well-communicated. John knew the product well, and the leasing process was smooth, professional, and well-communicated. More

Marques Sanchez is a very nice salesperson in Malouf Cadillac. He closed the deal on time with smooth transaction. Cadillac. He closed the deal on time with smooth transaction. More

Very satisfied Mike answered all my questions and explained all the information I needed to know about my car. He even went out of his way for me in setting some things up. Would buy another car fr explained all the information I needed to know about my car. He even went out of his way for me in setting some things up. Would buy another car from MALOUF and Mike. Second time I was happy with Malouf Chevy. More

This is the 4 auto that I have leased from Malouf. Dennis was great with helping chose which auto. Joe Mitolo was very helpful in getting me a very good deal. My thanks to them both John Diana Dennis was great with helping chose which auto. Joe Mitolo was very helpful in getting me a very good deal. My thanks to them both John Diana More

I’ve been going to the dealership for over 12 years. I went back to them, even though I don’t live in the area anymore. John was key in helping me get the car that I wanted. I went back to them, even though I don’t live in the area anymore. John was key in helping me get the car that I wanted. More

We keep coming back because of GM Joseph Mitolo and Dennis Sloyan. You feel like family here and it is such a pleasant experience. This is the place for your next Cadillac. I can't say enough good t Dennis Sloyan. You feel like family here and it is such a pleasant experience. This is the place for your next Cadillac. I can't say enough good things about them. More

We had to trade in the car we purchased from them 4 months ago because of some problems of the car. They have been very supportive with the new car’s process. Thank you months ago because of some problems of the car. They have been very supportive with the new car’s process. Thank you More