Manhattan Beach Toyota - Service Center

Rental Camry fixed in 5 minutes My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! It doesn't get better than that. More

Awful Customer Service No - this service experience was terrible. I honestly don't know if I'll ever go back to Manhattan Beach Toyota. I bought my car here and had a great No - this service experience was terrible. I honestly don't know if I'll ever go back to Manhattan Beach Toyota. I bought my car here and had a great experience and came to the service center for my first oil change. My experience was so bad it has completely changed my mind and I don't think I will ever be recommending this dealership to anyone, for anything. First, I was told the shuttle could take me home to El Segundo. The wait was over an hour so I paid for an Uber. Then my car took longer than expected and I was unable to pick it up due to family being in town. The dealership had my entire key set and wouldn't allow me access to it until Monday since the service center was closed, meaning I was unable to have access to my house until Monday since my house keys were attached to the key set. This was extremely frustrating since just prior to coming to get the vehicle, I called and was told by the receptionist that I would be able to get the keys without a problem. To make matter worse, when I arrived Monday they claimed to not have my car....... this was the last straw. After 15 minutes of going back and forth that they INDEED had my car AND keys, they were able to locate it and get me my car after I showed them a picture of the order receipt I was given Saturday morning. Everyone was extremely unfriendly, unprofessional, and rude. Coming from someone who works a customer facing job - the entire dealership needs to do better. More

Incompentant Service Department Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on 8/2 Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on 8/22/17 to check on the status of the needed part. I was told that the part came in on 8/17/17. I asked why didn't someone call me. No answer. I took my vehicle in on 8/23/17, @ 9am. I was told that it would take 1 1/2 hours. I finally called at 1pm and was told that the work was completed, but they were washing & vacuuming because I complained about not being called. I took my other Toyota in for maintenance & was going to pick up this vehicle. I arrived at 2pm. I was told that my vehicle was not ready because they ordered the wrong part. I asked why did they say it was ready in the first place. I asked to speak to a manager who ended up patronizing me. I am more upset because they lost my key ring the last time, got into my middle console & used my property without my permission and this time they lied. Sadly, I have no faith in Manhattan Beach Toyota. More

MBT makes simple service COMPLICATED Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had addit Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had additional work to do such as replacing the oil pan because the plug was stripped. How can it be stripped when it's only Toyota service departments that changed the oil???? Don't expect to get anything simple done here because they will do their best to make it as complicated as possible and find serious problems that need to be addressed right away making it as if your car is unsafe to drive if you don't make the fixes. More

Good overall experience The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure custome The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied. More

Shuttle service not good I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face a I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face and an attitude. There website lists a 10 mile radius, but the driver stated there was a policy change and he can only drive me 5 miles out. I asked him to drop me off as far as he could go and he told be he could go as far Hawthorne blvd. I declined his offer. As I waited for my car I checked the distance from the dealer to Hawthorne blvd. it was only 3 miles. Then I checked the distance from the dealer to my job and it was 4.8 miles. The driver obviously didn't care to check the address I gave him or That I just spent a few hundred bucks on service. The service rep sold me on a detail special the had for $189 for my other car but they told me I have to leave the car there the whole day. I Cant wait around for my car the whole day, I want to have my car serviced here but they aren't making it easy for me. I am a little closer to South bay toyota. I guess I should take the hint and just go there. More