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Marcotte Ford
Holyoke, MA
113 Reviews
Our campus continues to grow in Holyoke, MA. We are here for all of your vehicle needs and provide the best guest experience. Sales, Commercial Sales, Service, Parts, Rentals. We have over 100 vehicles in our Rental Department. We provide service loaners, pick up and drop off for service appointments. We will even come to your house or work with our Mobile Service Vehicle. We conveniently have a cafe located inside our showroom that provides breakfast and lunch 7am - 2pm Monday - Friday.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 113 reviews
January 05, 2026
Marcotte Ford delivered an amazing Ranger pickup, with service, clear communication, and an exceptional team. service, clear communication, and an exceptional team. More
by JC.JOHNCOSENZA
October 18, 2025
From the time I walked in the door until I drove off the lot things could not have gone smoother. I had many questions as to whether I should lease again or keep what I had and go with a loan. Between B lot things could not have gone smoother. I had many questions as to whether I should lease again or keep what I had and go with a loan. Between Bill, Cody and Richie their answers resulted in me leasing another Ford Escape. This is my 3rd one, all from Marcotte. I can't thank them enough for making the experience so pleasant. If you are in the market for a new car, take the time to visit them, you won't be disappointed. More
by Jody Olech
Employees Worked With
Bill, Cody, Richie
September 12, 2025
I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty. More
by durand202
Employees Worked With
Service Employee
July 17, 2025
Awesome dealership , there's nowhere else I'd go to purchase a vehicle ! Sales people that aren't pushy , however they will do whatever it takes to get you in the vehicle you really want and at the bes purchase a vehicle ! Sales people that aren't pushy , however they will do whatever it takes to get you in the vehicle you really want and at the best price out of all the Ford dealers in the area . Marcotte Ford also has a great Service department that starts with great Service Advisors and Auto Tech's that keep up with the lastest technology. I also understand the Marcotte gives a great deal back to the community . There just a Great Business !!! More
by stevelambert431
Employees Worked With
Other Employees :
Brie my sales person, Bill Macki in finance , John the Service Advisor , Carter in Service and everyone I came in contact with. I was even able to speak with Mike Marcotte !!
April 22, 2025
Very helpful very friendly this is my second vehicle from there great service everyone there are very good with there jobs there great service everyone there are very good with there jobs More
by Hezold320
Employees Worked With
March 31, 2025
Everyone at Marcotte was great! I was very happy with my purchase, would definitely recommend! I was very happy with my purchase, would definitely recommend! More
by maz46
Employees Worked With
February 09, 2025
The dealer took the time to make sure the transaction was successful. Great communication. Satisfied with service successful. Great communication. Satisfied with service More
by Mikster626
Employees Worked With
January 10, 2025
Vaughn did a great job helping me find what I was looking. I would highly recommend Marcotte Ford. looking. I would highly recommend Marcotte Ford. More
by boconnor
January 10, 2025
Honest folks that put the customer first. Very helpful and understanding employees. Wonderful experience. Would recommend to others. Very helpful and understanding employees. Wonderful experience. Would recommend to others. More
by Matthewpaulbachmann
Employees Worked With
Cheryl pooler. Jake tuvec
