Mark Wahlberg Chevrolet - Service Center

Horrible customer service in the service department, I was told to go to an auto part store to have my car hooked up to see why my engine light came on 2024 Chevy tractor that supposed to to have bumper t was told to go to an auto part store to have my car hooked up to see why my engine light came on 2024 Chevy tractor that supposed to to have bumper to bumper warranty. I bought the vehicle from-them 1 year ago and having a lot of issues More

I recently bought a 2025 GM Trax from the Mark Walburg Chevrolet dealership on West Broad Street in Columbus, Ohio. About a month in, I had a little concern and needed to set up a service appointment. Chevrolet dealership on West Broad Street in Columbus, Ohio. About a month in, I had a little concern and needed to set up a service appointment. Let me tell you, dealing with service departments can be a bit daunting, but my experience was different! I was warmly welcomed by Ted Ambrose, a service advisor, who really took the time to listen to my concerns. He made sure to expedite the service for me, which I truly appreciated. My car was diagnosed quickly, and I left feeling really happy with the top-notch service I received. A huge thank you to Ted Ambrose for going above and beyond! I’d give this experience an A+ and five stars. Linda Lininger More

I’m choosing 1 star because I can’t leave a 0. Service department manager is very rude and unprofessional. Do not buy from here I got a hybrid car 6 months ago which we was told this was the car t Service department manager is very rude and unprofessional. Do not buy from here I got a hybrid car 6 months ago which we was told this was the car they could get us in even though it was more money then the car we went there to look at. Already had my screen replaced using third party warranty to get it fixed. Now my ev mode doesn’t work and I’m being told since I have had my car 6 months that I crushed a heater water coolant pipe that’s why my ev mode doesn’t work and that my third party warranty won’t cover it due to it being done by outside source. Management was rude to us and said it was not their problem since I’ve had the car a year which we told him no we have only had it 6 months but Manager said that’s a year. We have had an oil change done and that would not have anything to do with pipe. So now I have a hybrid car that they sold me with this problem and the electric part of it doesn’t work and nobody wants to fix it so what good is it to have a hybrid car when it is not working in electric mode. Don’t buy from here very rude and didn’t do their inspection right before selling it to us. If they did the inspection right they would have known about the screen being out and a crushed pipe but they missed those issues and now it’s my problem cause they don’t do anything wrong that’s what the manager said they did their job right. I’m also being told that if I pay 1500 out of pocket it may not fix my ev mode so this is just a guess from their tech line. DO NOT BUY FROM HERE More

I am choosing a one star because I am unable to leave 0. My husband was just here and they said he needs brakes ASAP before snowfall. We took them to another mechanic because they were cheaper and they said My husband was just here and they said he needs brakes ASAP before snowfall. We took them to another mechanic because they were cheaper and they said that his breaks are perfectly fine and within new status. This had us upset because they lied about a service that cost almost 1K. This is the holiday season and we are strapped for money and don't have 1k to spend on something that is not needed. Then my husband reached out to the finance department to see how to go about getting a payment plan. They told him to go to a website to get started and fill out the information because they can't do it on their end. He went to it, but never filled it out and the website told him to call. He then received an email a few days later stating that his credit loan application for auto service was denied. He called the bank that the application was through and found out that Mark Wahlberg Dealership opened the account on my husband's behalf without his approval of doing this and after they said they couldn't on their end. Which obviously was another lie. This seems like a highly shady business practice and my husband and I will never be back and I will warn EVERYONE to never go to a Mark Wahlberg dealership again! I can't believe they lied about that could potentially be life threatening service repair AND then try to open a credit card account on behalf of someone who NEVER GAVE PERMISSION. More

Dropped off my truck on a Tuesday for a service light that came on several times, was told it would take two to three days to diagnose. On the following Monday I had to call them, the guy I was dealing w that came on several times, was told it would take two to three days to diagnose. On the following Monday I had to call them, the guy I was dealing with had quit and they had to search for my paperwork, they had not got to it yet and the serviceman that was to work on it was off that day. Tuesday I was supposed to get a call, no call so I had to called them and no one seams to know the status. HORRIBLE Service DO NOT USE THEM I miss Jack Maxton, they always had great service More

Bought a car off the lot new in 2017. Car now has 25000 miles. Has original stock tires from the day I bought it and the paints falling off. Do not recommend buying a Chevy Product. Car now has 25000 miles. Has original stock tires from the day I bought it and the paints falling off. Do not recommend buying a Chevy Product. More

I have been going to this dealership for years with the previous owner and now Wahlberg. This place has declined so much since Wahlberg took over. The showroom and service department are so disorganized an previous owner and now Wahlberg. This place has declined so much since Wahlberg took over. The showroom and service department are so disorganized and unprofessional, chaos, everyone seems to be like chickens running around with their heads cut off, totally opposite of what it was with the previous owner. Even though I will have to drive farther to a different dealership, I'm done with this place. More

I took my GMC 3500 here to have my brakes checked, and other routine service. I told them I was concerned about the brakes because I tow my 18k 5th wheel camper, and had been told by others about noise fr other routine service. I told them I was concerned about the brakes because I tow my 18k 5th wheel camper, and had been told by others about noise from the brakes. They performed the other services, but didn't mention the brakes, so I asked. They told me I had nearly half life left on the pads. 19 days later, while towing in the Virginia mountains, the brakes completely failed due to being worn to absolutely nothing! They didn't look at them, and then chose to lie about it. When I called the service manager about it, he said he would check into it and get back to me, but of course, he didn't. He just gave me lip service, to get me off of the phone! More

Purchased a new 2022 equinox back in oct 2022, had the car in the shop for 3 weeks because of problem with the torque converter , today the car is making noise again and dealership wants me to pay 4,000 t car in the shop for 3 weeks because of problem with the torque converter , today the car is making noise again and dealership wants me to pay 4,000 to get out of the car into s mew one , you sold me this piece of junk so you should replace it for free i should not have to come out of pocket for nothing at all , very disappointed ☹️ More

I will always recommend Mark Wahlberg Chevrolet to anyone! I take my truck there for service because they are always on time and they take great care of me! From checking in to checking out and paying anyone! I take my truck there for service because they are always on time and they take great care of me! From checking in to checking out and paying. They do not try to sell you on anything you don’t need! The whole staff is friendly and knowledgeable!! I’ve purchased my last 3 vehicles from them and will never go anywhere else!! More