Marthaler Toyota Honda of Ashland

Sale went great, correcting clerical errors very poor! Bought a brand new CR-V, third new Honda from here, traded in our second CR-V. First, they had the VIN for the wrong CR-V on our paperwork, took a cou Bought a brand new CR-V, third new Honda from here, traded in our second CR-V. First, they had the VIN for the wrong CR-V on our paperwork, took a couple weeks to correct. That wasn’t terrible. BUT when we paid the car off in less than two years, that’s when the nightmare began. Despite the name, address, and even state (MN) on the sales paperwork AND the title for the trade-in, they had the vehicle registered in Wisconsin under my wife’s maiden name at her deceased mother’s address in WI that she hadn’t lived at for more than 15 years! When we received the title from the finance co., Ashland Honda made little to no effort to get the issue straightened out, making it OUR problem! It to several months before we finally got it corrected and received the corrected title from the proper state reflecting the correct name and address. Ashland Honda did not step up to making this correction painless!! The two previous purchases went great, (although they were under previous ownership). Now about my Ridgeline, I’m disappointed that I had to make THREE trips to Ashland for three separate recalls when I made effort to get them all done at once on the first visit! More

Wonderful service department! Everyone in the service department was so kind and helpfuI. I am very grateful for their assistance and the fast service repairing my damaged tire. Everyone in the service department was so kind and helpfuI. I am very grateful for their assistance and the fast service repairing my damaged tire. More

Overall buying experience We were treated better than any other dealership we have dealt with in the past. It was a very good experience. We look forward to it continuing. Hope We were treated better than any other dealership we have dealt with in the past. It was a very good experience. We look forward to it continuing. Hope it does. Thank you also for the free lunch, hats and coffee mugs. Simple things but I know you sure didn't have to include those but were appreciated. More

Great Car Buying Experience First of all, I hate car shopping. I despise all of the pressure from salesmen. That having been said, my recent experience with Ashland Toyota was no First of all, I hate car shopping. I despise all of the pressure from salesmen. That having been said, my recent experience with Ashland Toyota was nothing like my past car buying ventures. No high pressure, just tremendous patience and a 100% effort to help me figure out what kind of vehicle I wanted, and then a 200% effort to get the exact vehicle that I wanted, as a dealer trade. Very friendly, sincere and accommodating sales staff. Kevin and Dan are both great. I will buy my next vehicle from Ashland Toyota, and I will recommend Ashland Honda/Toyota to my friends. More

Very helpful I would send others to your dealership for service or buying a vehicle the people there at Ashland Honda toyota are very helpful and respectful I would send others to your dealership for service or buying a vehicle the people there at Ashland Honda toyota are very helpful and respectful More

Excellent customer service in every respect. They went over and above to search for and find us the Prius V that we wanted. They were friendly, helpful, efficient, and gave us a very good price e They went over and above to search for and find us the Prius V that we wanted. They were friendly, helpful, efficient, and gave us a very good price even for a very-hard-to-find vehicle. It was delivered in excellent condition, and we love it. The next time we need a car we will not hesitate to contact them, even though we live in another state and over here hundred miles away. We would recommend them as an excellent dealership and staff to work with. More

Good Service no, complaints in 5 years of dealing with them, did think that the sales department was a little high pressure though. Just had fj detailed and it loo no, complaints in 5 years of dealing with them, did think that the sales department was a little high pressure though. Just had fj detailed and it looks nice More

Service Dept. Caution: Just had my 2006 Tacoma frame replaced and am not impressed with the workmanship. Noticed loose/uninstalled parts, new noises and damages to Caution: Just had my 2006 Tacoma frame replaced and am not impressed with the workmanship. Noticed loose/uninstalled parts, new noises and damages to my truck. I expected better for $110.00 per hour shop rate. Got nowhere with the GM so I filed a claim w/ Toyota N. America. I’ll update as it happens. More

Great Experience Enjoyed my new car purchase experience with Ryan. He was most courteous and answered all of my questions. Felt comfortable with all of the employe Enjoyed my new car purchase experience with Ryan. He was most courteous and answered all of my questions. Felt comfortable with all of the employees. More

Top notch! I have purchased 4 vehicles from Ashland Honda Toyota. Excellent customer service is the #1 priority of every employee. This is the only place I tur I have purchased 4 vehicles from Ashland Honda Toyota. Excellent customer service is the #1 priority of every employee. This is the only place I turn to when it's time for a vehicle purchase! More