Maserati of Bergen County

Made the long trip to check out used cars for my father in law and hit the jackpot here. We test drove the one car we liked, and in about an hour the whole deal was wrapped up, signed and done!! Yeah, I’ll in law and hit the jackpot here. We test drove the one car we liked, and in about an hour the whole deal was wrapped up, signed and done!! Yeah, I’ll absolutely be back and give them my business again. More

This dealership has been nothing but a continuous disappointment from the moment money changed hands. I purchased my vehicle on 12/9/2025. As of 1/7/2026, my temporary tag had expired, and I still disappointment from the moment money changed hands. I purchased my vehicle on 12/9/2025. As of 1/7/2026, my temporary tag had expired, and I still had no permanent plates or registration, no extension provided, and no meaningful communication from the dealership despite repeated attempts to resolve the issue. Phone calls routinely go unanswered. When they are answered, I am consistently told that Anthony is on break, Tim is on break, or Robert (the General Manager) is off—every single time. Messages are taken, promises are made, and no one ever follows up. The DMV/registration contact (identified to me as Celyah or Stephanie) repeatedly provided inconsistent information. On multiple occasions, my phone number was taken with assurances that someone would call me back. When I followed up myself, I was told they were “waiting for me to call,” which directly contradicted what I had previously been told. At one point, I was assured that proof of my new registration would be emailed to me. An email response was sent, but no registration was attached or provided. That commitment was never fulfilled. I independently verified through the SMH program that the vehicle was still listed as awaiting title weeks after purchase—information that was never proactively disclosed while I continued to be told everything was “being handled.” What makes this more concerning is that I have purchased multiple vehicles in New Jersey. Other dealerships have overnighted temporary tag extensions without issue. Here, I was told this was “not possible,” which was inconsistent with my prior experiences as a consumer. The overall operation appears disorganized, evasive, and dismissive of basic customer responsibility. In hindsight, even the conversation with the General Manager on the night of purchase—focused largely on personal anecdotes and self-promotion rather than process or accountability—should have been a warning sign. I have filed multiple complaints with the Better Business Bureau due to the lack of follow-through and communication. The following individuals were involved at various points, yet were never reachable when accountability was required: • Robert C. – General Manager • Christopher K. – General Sales Manager • Anthony A. – Sales Manager • Timothy B. – Maserati Product Ambassador Despite their titles, I could never get anyone on the phone when it mattered. For a dealership representing a luxury brand, this level of service is unacceptable. Buyers should proceed with caution and document everything. More

Rolled in after work hunting for a truck and the rep tossed me the keys and told me to take all the time I needed. These dudes are the opposite of those overbearing dealerships you usually deal with. Be tossed me the keys and told me to take all the time I needed. These dudes are the opposite of those overbearing dealerships you usually deal with. Best car shopping experience I have ever had. Would definitely send anyone there. More

Wonderful guys to work with. They didn’t pressure us for a second and were completely upfront and honest about the vehicle my boyfriend was looking at. Thank you so much, we will They didn’t pressure us for a second and were completely upfront and honest about the vehicle my boyfriend was looking at. Thank you so much, we will definitely be back! More

WORST EXPERIENCE OF MY LIFE VERY UNPROFESIONAL I WILL NOT RECOMEND THIS TO NO ONE NOT RECOMEND THIS TO NO ONE More

Excellent selection of vehicles and an awesome, super knowledgeable staff that’s actually personable and easy to talk to! Their inventory is nice and clean, everything well maintained, and the prices are knowledgeable staff that’s actually personable and easy to talk to! Their inventory is nice and clean, everything well maintained, and the prices are seriously competitive. Highly highly recommend them! More

This dealer has one of the most pleasant, understanding teams you’ll ever meet. They’ve seen situations like mine many times, and they didn’t hesitate to help me when I needed a car. Because of them, I was teams you’ll ever meet. They’ve seen situations like mine many times, and they didn’t hesitate to help me when I needed a car. Because of them, I was able to get back on track with my life. Thank you! More

What amazing guys! They got my family into a beautiful car. They turned my sour mood into a huge smile by the end of the day!!! Give these guys a chance, they deserve e They got my family into a beautiful car. They turned my sour mood into a huge smile by the end of the day!!! Give these guys a chance, they deserve every star and more. Thanks again! More

Peter was super helpful and really understood what I was looking for. The whole process was honestly so fast and easy. Appreciate. looking for. The whole process was honestly so fast and easy. Appreciate. More

We came in specifically because of the great reviews we saw about these folks, and they didn’t disappoint! They handled the financing perfectly and were really honest with us. We’re thrilled with our brand saw about these folks, and they didn’t disappoint! They handled the financing perfectly and were really honest with us. We’re thrilled with our brand new maserati. Thanks, guys More