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Maserati of Long Island - Service Center
Plainview, NY
15 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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15 Reviews of Maserati of Long Island - Service Center
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June 03, 2025
Extremely Cautionary Experience at Maserati of Long Island – Proceed at Your Own Risk I feel compelled to share my troubling experience with the service department at Maserati of Long Island in the ho Island – Proceed at Your Own Risk I feel compelled to share my troubling experience with the service department at Maserati of Long Island in the hope that others will not have to go through what I did. I brought my Maserati Levante in for several issues: Routine maintenance Brake inspection Repairing the gas door An intermittent issue where one of the doors wouldn't stay closed after starting the car in very cold weather (a rare but repeatable issue) At the time, the vehicle was fully functional aside from the concerns mentioned. However, when I got the car back, it was nearly undrivable. Among the numerous new problems I encountered immediately after getting the vehicle back: Windows no longer open or close The phone will not connect Side mirrors are completely unresponsive The radio doesn't play at all The trunk won't open The dashboard now displays a “maintenance overdue” message at every start I want to stress that none of these issues existed when I brought the car in. The dealership claimed these problems were due to water damage, which I had never experienced or reported. To make matters worse, they refused to release the car until I paid the final bill with a certified check only — no credit cards or standard checks accepted. Despite my concerns, I paid nearly $10,000 in good faith, to service the vehicle. Yet to this day, I have no clear explanation of what was actually done to the car. Since the service, the condition of the car has deteriorated dramatically. I now question whether it was intentionally mishandled. I trusted Maserati of Long Island with a premium vehicle — and they returned it to me in a worse state than ever before. This experience has left me deeply disappointed and concerned. I hope this serves as a warning to others: be extremely careful when considering Maserati of Long Island for service or repair. More
by inamul212
Employees Worked With
Adam Romano
June 03, 2025
I recently brought my Maserati in for service at Maserati of Long Island and was thoroughly impressed. The level of professionalism and attention to detail was exceptional. My service advisor, Jennifer, was of Long Island and was thoroughly impressed. The level of professionalism and attention to detail was exceptional. My service advisor, Jennifer, was incredibly helpful, clearly explaining the work being done and keeping me updated throughout the process. The service was completed promptly and to the highest standards. This is the kind of premium service you expect for a Maserati, and they delivered. More
by Augie
Employees Worked With
June 01, 2025
I went in to get my duplicate key linked. Jenn was very prompt in doing the job and had my car washed within 45 minutes which I really appreciated as I had another appointment. Jenn was very prompt in doing the job and had my car washed within 45 minutes which I really appreciated as I had another appointment. More
by cecyanto
April 30, 2025
Pleasant & efficient service from staff. Jen & Darlene are well informed and friendly to all customers Jen & Darlene are well informed and friendly to all customers More
by Wiremaven
March 02, 2025
Service associate was very helpful and conscientious. got service done timely. She was an excellent hire got service done timely. She was an excellent hire More
by Szdzazpz
February 20, 2025
Did a great job, and Darlene was a great help in communication and advising. Thank you communication and advising. Thank you More
by Acesup66
February 12, 2025
They took me right away without an appointment and had me on my way within 2 hours on my way within 2 hours More
by seth_adler
February 11, 2025
Adam was Excellent, friendly and so responsive! I Got my car back faster than expected! I Got my car back faster than expected! More
by michele
January 04, 2025
Steve was very helpful getting me in and out of the service appointment quicker than expected and having the car washed and cleaned for my pick-up. service appointment quicker than expected and having the car washed and cleaned for my pick-up. More
by pk
Employees Worked With
Steven Mora
