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Maserati of Long Island - Service Center
Plainview, NY
12 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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12 Reviews of Maserati of Long Island - Service Center
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August 08, 2024
To be honest the worst customer service ever. I have been going to the dealership for service for years spent over $30,000. I came in for a seat not working was told it would be $5000. I said why I have been going to the dealership for service for years spent over $30,000. I came in for a seat not working was told it would be $5000. I said why can't you just change the motor. They said they have to change the entire seat track. I went to another dealership part and labor is $500. To be honest it was a shakedown. In all my years never experienced this in any dealership and I liked this one. Worst was when I went in to pick up my car Julia Mika - Service Manager wouldn't talk to me. I held the door for her when I arrived as she was walking in at the same time and didn't even say hello. I tried to say hello 2 other times she wouldn't even look at me. Think about That. I am the customer and a very good one not happy with the service this is the customer service she shows. I am a member of the largest car club in Long Island. I would advise any Maserti or Ferrari owner to run from this dealership. They are not the same with the new ownership and it's not just me but countless people that I have spoken to feel the same. Maybe they feel people who have nice cars they can shake them down. More
by Vincent
Employees Worked With
May 13, 2024
Recently, I had the pleasure of visiting Ferrari/Maserati of Long Island for vehicle servicing, and I must commend the team for their exceptional and comprehensive service delivery from inception to completi of Long Island for vehicle servicing, and I must commend the team for their exceptional and comprehensive service delivery from inception to completion. The staff at the service department demonstrated a remarkable commitment to ensuring customer satisfaction by greeting me with professionalism and a genuine interest in my needs. The service advisor was highly knowledgeable, expounding on the detailed work that was being performed on my vehicle. I must acknowledge that this experience was unrivaled, and the team at Ferrari of Long Island demonstrated a remarkable commitment to customer satisfaction. Additionally, the facility is immaculate and welcoming, making the wait, if any, comfortable and pleasant. It's clear that customer experience is a top priority for Ferrari/Maserati of Long Island, and they excel at it. I highly recommend their service department to those who value exceptional service, transparency, and expertise. It's a truly five-star experience! I would also like to extend my gratitude towards Jennifer for providing me with commendable service, marked by professionalism and courtesy. Your assistance has been invaluable, and I am grateful for your dedication and commitment to ensuring customer satisfaction. More
by Adam_NJ
