Back

Master Buick GMC

Augusta, GA

4.6
1,108 Reviews

3710 Washington Rd

Augusta, GA

30907

Directions

By Type

1,108 Reviews of Master Buick GMC

January 19, 2019

Wonderful! Our experience was very satisfactory and enjoyable. We liked and loved talking with all the personnel we dealt with. Sue was wonderful, helpful and gr More

by Cargal, Sue!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle, Keith Stone
Jan 21, 2019 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I will share your comments with Sue and we look forward to seeing you at our dealership in the future. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Best buy I have purchased several cars/trucks new and used but I have to say that my purchase this time was better than any other. Thank you, for prompt and pr More

by Mike7991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, finance, Wade Hooker, Gage Welch
Jan 21, 2019 -

Master Buick GMC responded

Thank you so much for your review, Mike! Congratulations on your purchase! I'm ecstatic to hear that our team made your experience the best you've ever had! It's what we work hard to do for all of our customers as well as ensuring their satisfaction. Please know that your business is appreciated and we look forward to working with you again in the future! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Great service Sue and Eddie are very friendly and easy to work with. Jeff was very accommodating and answered our questions. I cannot remember the service managers More

by SKIPATINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Eddie Overby, Sue Oertle
Jan 21, 2019 -

Master Buick GMC responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Excellent Service. Master Buick GMC is a great dealer to do service with. They always go above and beyond in customer service, and work on your vehicle. Charles is a sup More

by Ahereau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Jan 21, 2019 -

Master Buick GMC responded

We're glad that you always leave our dealership satisfied with our work! I will share your comments with Charles and we look forward to working with you again down the road. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Express Oil Change 2 hours and 15 mins is too long for an oil change! What is the purpose of making an appointment? Could understand if this was the first time but this More

by Jrasmus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Jan 18, 2019 -

Master Buick GMC responded

We are so sorry for your wait. We are continuously looking for ways to make our scheduling better and are apologize you were inconvenienced by our scheduling problems. We agree that this is too long for a maintenance visit and will work to make our process better able to accommodate our appointments times. Please call me at (706)533-5415. I’d like to try to make it up to you with a service on us! We appreciate your business and would like to have the opportunity to serve you again. Kathy Hensley, Owner Master Buick GMC

January 17, 2019

Great service, affordable prices. I never felt pressure on the service of my vehicle even though I purchased it from a private party. The did my inspection and have been doing my upkee More

by ashea1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 18, 2019 -

Master Buick GMC responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from us. Thank you for continually choosing Master Buick GMC for your vehicles’ service needs. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 16, 2019

Rip Off $189.00 to diagnose and replace a gas cap!!!! Yes you read that right. They charge you to use their diagnostic equpipment. You can go to Riley's. A More

by j9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Jan 16, 2019 -

Master Buick GMC responded

We appreciate you sharing your experience with Master Buick GMC. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 16, 2019

Outstanding! Roscoe was friendly, fun, and attentive. He patiently showed us several options and was honest. He followed up promptly and worked hard to make the pr More

by AMYLCORBITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace
Jan 17, 2019 -

Master Buick GMC responded

Congratulations on your purchase! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. I’ll share your comments with Roscoe and Eddie, and we look forward to seeing you at our dealership in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Great customer service. Great buying experience. Frank Ward and Nicolle Rowell were amazing to do business with. Nicolle was very knowledgeable and easy to work with on my p More

by DARREN.BENNETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ward, Nicole Rowell
Jan 15, 2019 -

Master Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Nicole & Frank were able to meet your needs. At Master Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Service I was kept informed the entire process. No surprises. Don’t enjoy spending money on my vehicle.... but I understand. Cheaper to maintain it then to re More

by VroomZoom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 15, 2019 -

Master Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Master Buick GMC's Service Department. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

...
72
...