Mathews Ford Newark - Service Center

Was very professional in every way. Easy to talk no pressure selling.. Great place to buy vehicles! pressure selling.. Great place to buy vehicles! More

I had a axle replaced in May. In August my transmission started slipping when shifting. Transmission shop said fluid was low because axle seal was leaking. started slipping when shifting. Transmission shop said fluid was low because axle seal was leaking. More

Communication is lacking between departments was told our part was on dropped off the truck for repair to find out part never came in. Disappointing part was on dropped off the truck for repair to find out part never came in. Disappointing More

Great service and Tami was knowledgeable on product and was helpful on purchase.dealership was clean and modern,comfortable waiting area.would go back for future purchases was helpful on purchase.dealership was clean and modern,comfortable waiting area.would go back for future purchases More

The staff were very friendly and efficient in helping me when I arrived. They were very professional in their approach and had me in and out in just a couple hours. when I arrived. They were very professional in their approach and had me in and out in just a couple hours. More

Body shop done a great job adjusting the doors I was very pleased when I bought the truck I was very happy that it only took 2 hours and 15 minutes from start to finish my previous experiences have been 4 to pleased when I bought the truck I was very happy that it only took 2 hours and 15 minutes from start to finish my previous experiences have been 4 to 6 hours to buy a new vehicle I appreciate you taking care of me and would consider buying another vehicle from Matthews Ford thank you very much your staff was very pleasant More

Battery was cracked and leaking battery acid under the hood, car only has 23000 miles so it is under warranty, they had it 2 days to replace the battery and battery cable, did not have a replacement vehic hood, car only has 23000 miles so it is under warranty, they had it 2 days to replace the battery and battery cable, did not have a replacement vehicle available for me. When we picked it up the service dept didn’t clean any of the acid off under the hood, just put the new battery in on top of green acid, took it back to be cleaned up, they had it 15 min. and did not even take the battery back out to clean under it but said they cleaned it up. The tech and Bob said it wasn’t battery acid but splashes from a cleaner someone used. Husband removed the battery at home and took pictures of the green acid left in the battery tray and around all the bolts that hold the tray on. He cleaned it himself because they had already had 2 chances to get it right but didn’t seem to want to take the time to do it right. More

After buying my eighth vehicle from Mathews Ford there is no doubt where my ninth vehicle will come from. Dave Terry has been my salesperson on all of the vehicles and does such an amazing job. Thank you no doubt where my ninth vehicle will come from. Dave Terry has been my salesperson on all of the vehicles and does such an amazing job. Thank you Mathews Ford. Jill and Jeff More

They are awesome! We loved our salesman Mike Estep! He was great. Had to have Explorer serviced and Mike helped us out! Service was great ! was great. Had to have Explorer serviced and Mike helped us out! Service was great ! More

Very satisfied thus far with salesman and service. Dave Very satisfied thus far with salesman and service. Dave Terry was recommended to me by a friend and I found him to be very knowledgeable, courteous Very satisfied thus far with salesman and service. Dave Terry was recommended to me by a friend and I found him to be very knowledgeable, courteous and prompt. More