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Matthews GM Center

Vestal, NY

Overview
Employees
Reviews
Vehicles
4.8
445 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 445 reviews

October 23, 2025

The invoice to diagnose the issue without fixing the problem seems to be unexpectedly high. More

by JBARNES15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 23, 2025

We always get reliable service at Matthews GMC. if there’s any issues that weren’t diagnosed on the original estimate, they explain what is needed clearly and with a fair estimate. More

by Lecampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 22, 2025

The car front on the driver's side was full of dirt no paper down More

by bakery111
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2025 -

Matthews GM Center responded

Hi-We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

October 21, 2025

Fred handled my emergency tire situation by scheduling me in on a very busy day. He did a great job of obtaining tires and getting my vehicle back on the road. I truly appreciated his efforts! More

by Willie1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2025 -

Matthews GM Center responded

Hi- We're happy you found our staff to be so supportive during your experience here at Matthews GMC. Thank you again for choosing Matthews GMC and we hope to see you again.

October 20, 2025

Staff was very courteous and professional. Attention to detail to keeping the interior of my vehicle clean was exceptional. More

by LODAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

October 20, 2025

Service was excellent as usual. In and out with no problems with all personnel very helpful. Always a pleasant visit, More

by DSSTIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

October 20, 2025

My salesman John Quick was excellent to work with very curtious and cooperative. He came in on his day off to get me my vehicle a day earlier. More

by scowie24
Recommend Dealer
Yes
Employees Worked With
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Matthews GM Center responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2025

Vehicle still has the same issue I took it in for. Shakes when you go over 35 miles per hour. Issue never fixed, just assumed it was my tires. Granted I needed new tires. Now taking car outside of gm More

by Bree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
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Oct 20, 2025 -

Matthews GM Center responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

October 17, 2025

My service appointment was handled in a timely manner. All requests were done. My service writer Jim Rodgers handled everything in an Excellent manner. More

by jmckay20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

October 17, 2025

Friendly staff and top notch service, best prices in town for any maintenance or repairs! More

by PLFILAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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