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Matthews GM Center - Service Center

Vestal, NY

4.8
305 Reviews

305 Reviews of Matthews GM Center - Service Center

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April 09, 2025

I had the service department do some work on my vehicle and they did a great job. truck was as clean as when I dropped it off. They are very helpful and they get the job done in a short amount of time. More

by cgoodrich10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 09, 2025

Mr. Fred Hobarth went above and beyond , even came in on his day off to get our service contract started. He kept me informed almost daily, which I was extremely grateful for. He quoted me a price and when More

by CJTOWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

April 05, 2025

It's a pleasure dealing with the Cadillac/GMC service department. They all do a great job, especially Rob Linge!!! More

by dslocum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 28, 2025

Friendly courteous efficient professional with follow up and follow on. Highly recommend with no doubt nor issues. More

by LDAVIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Filan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with us! We appreciate your business!

March 28, 2025

First time using Matthew’s for an oil change everyone there were extremely nice and knowledgeable. More

by howdogandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Matthews GM Center responded

Hi- Thank you for the 5 Star Review and your business!

March 28, 2025

Treated very well as usual, kept informed about the service on the car, offered additional service I didn’t realize I needed More

by khall12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 28, 2025

Great ppl and service highly recommend we have done business with them for many years More

by gumbylnrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul turno
Mar 31, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 25, 2025

Friendly staff and they take good care of my truck. The service department is great! More

by cktel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 24, 2025

They were right on time with helping me. I was pleased with the results they did More

by kristymay988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Mar 24, 2025 -

Matthews GM Center responded

Hi Kristy- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 24, 2025

i wish i could give a good review , how ever i did have some issues . the service dept was helpful and i don,t have a complaint there. when the oil change and tire rotation was complete i proceeded to the More

by davya22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Matthews GM Center responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to Mike Ryder our service director at mryder@matthewsauto.com.

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