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Matthews GM Center - Service Center

Vestal, NY

4.8
307 Reviews

307 Reviews of Matthews GM Center - Service Center

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June 19, 2023

Good communication and up front conversation about the diagnosis process and potential cost was appreciated. More

by luv2golf8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
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Jun 20, 2023 -

Matthews GM Center responded

Thank you for the the positive review . Bob Gaeta General Manager

June 13, 2023

Very professional. Everyone was helpful and polite… They kept me informed when my car would be ready. More

by rohmann69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
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Jun 13, 2023 -

Matthews GM Center responded

Thank you for taking time to let us know how your experience went. We appreciate your feedback .. Bob Gaeta General Manager

June 13, 2023

Scott was very communicative and helpful. Very clear with what he was communicating and made sure I understood the process. More

by dawn6barkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 13, 2023 -

Matthews GM Center responded

Thank you for your response.. Bob Gaeta General Manager

June 07, 2023

Everything was Great. I would definitely recommeng Matthews to any of my Friends or Family More

by twegmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 13, 2023 -

Matthews GM Center responded

Thank you for the feedback. Bob Gaeta General Manager

June 07, 2023

This was the first time that I worked with Jim. My standard was Perry who has retired. The quality of service is my number one criteria when selecting a dealership. More

by Willie1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Matthews GM Center responded

Thank you for the review , hopefully Jim will live up to Perry's standards in the future . If not please let me know .Thank You for the feedback Bob Gaeta General Manager Matthews GM Center

June 07, 2023

Truck was not ready when promised, and problem wasn’t mentioned until I showed up to pick up truck. More

by MRGREENMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Matthews GM Center responded

I am very Sorry for the experience you had with the service center at our - Cadillac - GMC - Buick - Dealership . I would like to look into what transpired while your vehicle was here for service and what caused us to drop the ball , and try to correct the issue going forward. Please feel free to call me on my cell 607-760-8535 or send back reply. Thank You Bob Gaeta General Manager

June 01, 2023

I was very pleased with the service. Plus I needed a ride home & back which I did get. I shall & will tell all my friends on how well I as treated!!! I also good a free car wash plus my More

by SNO24MAN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich, Scott Sorbello
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Jun 26, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

May 30, 2023

Excellet service as always. Staff very helpful and provided updates on status of my vehicle. Thanks for the experience. More

by JTGOODNOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 29, 2023

Dealership treated me very well and the end result was a new truck! Thank you. More

by DCHIEF44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 27, 2023

Rob consistently ensures my requests and needs are met. He is professional, Friendly and treats me well. Matthews is lucky to have him as part of the service team. More

by kgranger0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Matthews GM Center responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

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