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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
474 Reviews
Call Service Center (585) 720-9000

474 Reviews of Matthews Hyundai of Greece - Service Center

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May 02, 2025

The dealership personnel in service are great. I'm still sore about my front seat though. Very inconvenient. More

by WNEPOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared in service and the fella who installed my seat
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May 02, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you. We hope you will give us a chance to earn your business again in the future.

May 02, 2025

Matthews is a new service center for me due to moving to this part of town. The attention to detail and friendly demeanor is refreshing and will keep me loyal! Thank you! More

by lshefferon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025

You have a very professional staff they handle all my needs and they got me in and out very promptly. The waiting area is very nice. More

by ivers_r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry again, I cannot think of the person that I dealt with, but he was very polite and professional
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May 01, 2025 -

Matthews Hyundai of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 01, 2025

Matthews Hyundai on Ridge Rd. W. is a great place to buy or service a vehicle. Their staff is friendly & efficient. They take excellent care of their customers. My sales person. B More

by KEHRLI-MERLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Minarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Distaffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Fairbairn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Matthews Hyundai of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 01, 2025

It was fine. Don't like the idea that they always try to sell products other than what we went there for More

by vvent52
Recommend Dealer
Yes
Employees Worked With
Eric Koval
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Koval
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May 02, 2025 -

Matthews Hyundai of Greece responded

Hi- We want to apologize for your less than exceptional experience in our service department. We will use this as a training opportunity for our staff. Hopefully you will give us a chance to earn your business again in the future.

April 30, 2025

Very easy to deal with. They were informative and fair It was nice doing everything through the salesman More

by SCOTT@SCOTTSHIRA.COM
Recommend Dealer
Yes
Employees Worked With
Justin Kazlauckss
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Apr 30, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 30, 2025

Easy, professional Service department excellent Receptionist friendly and professional. I wouldn't bring my vehicle anywhere else. More

by BJGOODWIN
Recommend Dealer
Yes
Employees Worked With
Jared
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May 01, 2025 -

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

April 30, 2025

Always on time and parked conveniently for an easy pick up If there is a delay in the time promised I usually receive a call informing me. More

by ctex
Recommend Dealer
Yes
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May 01, 2025 -

Matthews Hyundai of Greece responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 28, 2025

Told me what I needed to get done on my car and left it up to me if I wanted it done or not did not pressure me More

by luckyleskovics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Matthews Hyundai of Greece responded

Hi- Thank you for sharing your positive experience with us at Matthews Hyundai of Greece. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

April 27, 2025

The I’m not happy I bought a Chevy traxfrom you guys had a problem with it and was they can’t work on it why sell it More

by DINLOUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Scharping
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Vibber
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Distaffen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

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