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Matthews Hyundai of Greece - Service Center
Rochester, NY
483 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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483 Reviews of Matthews Hyundai of Greece - Service Center
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April 24, 2025
Will not trust them will my car will not recommend still waiting for a refund they own me since feb Ashley don’t keep her word,said she will send it by mail haven’t received now she doesn’t answer my calls waiting for a refund they own me since feb Ashley don’t keep her word,said she will send it by mail haven’t received now she doesn’t answer my calls More
by TLUQUIS12
Verified CustomerEmployees Worked With
Ashely zero star
April 23, 2025
My only complaint would be is that my appointment was not saved in the system. I had to leave work early for the appointment. I would have been upset if I was turned away. Other than that, I was happy with t saved in the system. I had to leave work early for the appointment. I would have been upset if I was turned away. Other than that, I was happy with the service. More
by PUMKIN1_SAGE
Employees Worked With
Jared
April 22, 2025
EXCELLENCE! SERVICE, INVENTORY, COMMUNICATION AND ATTENTION TO DETAIL! ALL EXPECTATIONS MET! THIS IS MY SECOND YEAR WITH MATTHEW'S AND I PLAN ON STAYING, MY EX SERVICE, INVENTORY, COMMUNICATION AND ATTENTION TO DETAIL! ALL EXPECTATIONS MET! THIS IS MY SECOND YEAR WITH MATTHEW'S AND I PLAN ON STAYING, MY EXPERIENCE WITH THEM HAS BEEN SECOND TO NONE! I HIGHLY RECOMMEND MATTHEW'S ! More
by KATHYKASANOV
Employees Worked With
April 21, 2025
Dealership has been very responsive - everyone that I spoke with. First visit was to pick up a car I purchased remotely, and the team was professional and friendly. Never heavy pressure. spoke with. First visit was to pick up a car I purchased remotely, and the team was professional and friendly. Never heavy pressure. More
by KPICKHARDT
April 21, 2025
From the minute the appt was made for the the oil change, tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is a tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is at 9, now at 8. Several separate messages with conflicting times. After calling it was determined the appt was at 9 am. After 90-minutes someone came out and told my husband the oil change and tire rotation was done but the car failed inspection due to a "bad" passenger side windshield wiper blade. Why on earth would you not have replaced the blade and completed the inspection? They sent him on his way - he had to pick me up at the airport. He replaced the blade himself and took the care back at which time they passed the inspection. Why - was the blade not replaced on the spot and the vehicle passed inspection? It is the most ridiculous thing ever ! NOT good customer service. More
by SANDYOALLEN
April 20, 2025
Great customer service easy to set up service apointment. Refreshing change from trying to get work done by my local dealer. Helpful staff. Thank you for your help. Refreshing change from trying to get work done by my local dealer. Helpful staff. Thank you for your help. More
by dave.hammond749
Employees Worked With
April 20, 2025
This is the second car I’ve purchased from Fuccillo/Mathews, the sales process was painless. Billy was knowledgeable and helpful pointing out features and placing us in the vehicle we were loo Fuccillo/Mathews, the sales process was painless. Billy was knowledgeable and helpful pointing out features and placing us in the vehicle we were looking for. More
by beckgoblue
April 19, 2025
Great staff that does thier best to get the work done same day and accommodate your schedule. The shuttle service is definitely a plus! same day and accommodate your schedule. The shuttle service is definitely a plus! More
by debrosado1125
April 18, 2025
everyone was great to deal with they took care of me and check the brakes. No charge. I had gone to the other Hyundai dealer in Henrietta. They wanted to charge me $300. I just got the car eight months ago check the brakes. No charge. I had gone to the other Hyundai dealer in Henrietta. They wanted to charge me $300. I just got the car eight months ago thank you so much for a rectifying this all! More
by PAULABERN100
