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Matthews Mitsubishi Planet PreOwned
Vestal , NY
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 540 reviews
April 23, 2024
It took over 2 months to replace a few part. I kept getting the same excuse evertime I call. Got call once to let me know that it was going to take 2 more weeks to get part. That was one month i I kept getting the same excuse evertime I call. Got call once to let me know that it was going to take 2 more weeks to get part. That was one month in. Please take your vehicles somewhere else. More
by odasoryar
Verified CustomerEmployees Worked With
Not listed
Helpful April 16, 2024
They took good care of me when I went to them they found what I was looking for at the right price what I was looking for at the right price More
by prayerman777
April 11, 2024
Very pleased with you the service. It took less than 15 minutes to fix my problem. It took less than 15 minutes to fix my problem. More
by Ssreillys
Employees Worked With
April 11, 2024
I got prompt service at a fair price. Friendly service given and service was as requested Friendly service given and service was as requested More
by mblack20
Employees Worked With
April 06, 2024
Service department clerk was efficient and kind. She was also a good communicator. Getting the parts for warranty work caused a several day delay which was overcome with a no hassle loaner. Altog She was also a good communicator. Getting the parts for warranty work caused a several day delay which was overcome with a no hassle loaner. Altogether a calm and smooth experience. More
by Jim
Employees Worked With
Service center clerk.
March 31, 2024
Had a great time and the service was exceptional. Is that fifteen words yet? Ok how is that?. Is that fifteen words yet? Ok how is that?. More
by dsissenstein
Employees Worked With
March 28, 2024
Andy was very knowledgeable with my trade-in and purchase of next vehicle. He helped me find what I wanted and in my price range. The non pushy sales and fair pricing have kept us coming back. This is our of next vehicle. He helped me find what I wanted and in my price range. The non pushy sales and fair pricing have kept us coming back. This is our third vehicle through them. More
by Emily
Employees Worked With
March 26, 2024
Matthews auto was hands down the best experience I've ever had with an auto shop/ car dealer. I'd called them because I was passing through their area when my check engine light came on. They welcomed me ever had with an auto shop/ car dealer. I'd called them because I was passing through their area when my check engine light came on. They welcomed me with open arms and treated me like family although I'd never been there. My car ended up needing some significant repairs. Chris Skinner took care of everything for me and made this the most seamless process for me. Everything in terms of getting me into a rental and looking into warranty / getting it approved. I would consider driving hours just to purchase my next car from this dealership because they were so transparent, helpful, kind and trustworthy. Thank you Chris and Matthews auto !!! More
by amanda-mabie
Employees Worked With
Christopher Skinner
March 25, 2024
Generally purchasing a vehicle is not one of my favorite things to do, BECAUSE of the salesperson. This experience though was GREAT ! Isaiah was very personable, educated and understanding about all the in' things to do, BECAUSE of the salesperson. This experience though was GREAT ! Isaiah was very personable, educated and understanding about all the in's and out's of an automobile sale. I'm really glad I chose Matthew's Pre-Owned and would highly recommend Isaiah be your salesperson ! Sincerely, Tracy Gardner More
by ftprnts114
March 25, 2024
I love Mathews! They are always very helpful, friendly, courteous and professional. We’ve never had a problem with them & we’ll never go anywhere else!! They are always very helpful, friendly, courteous and professional. We’ve never had a problem with them & we’ll never go anywhere else!! More
by dlanning3
