Matthews Nissan of Clay - Service Center

Great Again Matt was awesome as usual. Major repairs needed to be done and multiple options were presented. Quality of work was great and I was kept informed ever Matt was awesome as usual. Major repairs needed to be done and multiple options were presented. Quality of work was great and I was kept informed every step of the way. More

Let the pros do the work I made an appt online for an oil change and to have a duplicate key fob made. I brought my car in and was told it would take about an hour and to wait I made an appt online for an oil change and to have a duplicate key fob made. I brought my car in and was told it would take about an hour and to wait in the customer lounge. After about 45 min, it was done. No problems. More

Best service Everyone is so nice and they always get you in when you want or need an appointment. They also keep you posted on the work they are doing on your car. Everyone is so nice and they always get you in when you want or need an appointment. They also keep you posted on the work they are doing on your car. More

Service was pleasant and efficient thanks fuccillo nissan They were quick to get my truck in and get the service I needed done efficiently. I appreciate not being at the dealership for an extended time. They were quick to get my truck in and get the service I needed done efficiently. I appreciate not being at the dealership for an extended time. More

Fast and friendly place to take your vehicle Great place to take your vehicle. Even though I don’t own a Nissan, I bought my current vehicle used from you guys. All service is complete when they Great place to take your vehicle. Even though I don’t own a Nissan, I bought my current vehicle used from you guys. All service is complete when they say it’ll be complete! Everyone there is so friendly! More

People and Service Great group of people working here. Very professional and courteous, attend to your needs and makes you feel welcome. Service is good and nothing is Great group of people working here. Very professional and courteous, attend to your needs and makes you feel welcome. Service is good and nothing is over looked. Would recommend 100 percent. More

Dissappointed I took my car in because it had a rubbing sound. The service department suggested I get my brakes cleaned and that that could be the culprit. I had my I took my car in because it had a rubbing sound. The service department suggested I get my brakes cleaned and that that could be the culprit. I had my brakes cleaned and happen to have my radio off after I left and noticed that the rubbing was still there. So I made a second appointment to find out what was going on. So I took it in they tightened up something in the front of the vehicle I don't recall what it was and said that the rubbing noise had stopped. I decided to double check, I had my radio off and started to drive off the parking lot and I heard a rubbing noise. I took the vehicle back in told the technician that there was still a rubbing noise... I believe it was Nick. He got in the vehicle with me and we drove around a bit and verified that there was still rubbing noise and this time it was coming from the back. So they took the car back in and determined that was a wheel cylinder that had to be replaced. They did not have the parts so I had to schedule a third appointment. They said they would call me when the parts came in. They did not. After not hearing from them for almost a week, I called the service department to verify if indeed the parts that come in and they had. At that point, I made an appointment to bring the car in. On the 3rd appointment they replace the part and there was no more rubbing noise. While I appreciate the very good customer service that you typically provide, I was very disappointed that the problem wasn't diagnosed sooner and that the gentlemen that worked on the car wasn't more thorough...taking the time to really listen to make sure that the rubbing sound had been alleviated. Also, when the parts did come in, I was not notified so it took longer than it should ... 3 attempts to get the car actually repaired. Slow down, be meticulous in making sure repairs are complete and follow through to the end including follow up calls to minimize time & multiple trips. Thank you. More

I always get good service. Whenever I bring my car in to be serviced, they always do a great job, & they always explain to me what was done to my car, & they are very friendly. Whenever I bring my car in to be serviced, they always do a great job, & they always explain to me what was done to my car, & they are very friendly. More

Outstanding service at the last minute. I heard an odd noise and pulled in to get it checked. Had a bad brake pad. Got several other needed items done at the last minute. Well exceeding e I heard an odd noise and pulled in to get it checked. Had a bad brake pad. Got several other needed items done at the last minute. Well exceeding expectations! More

Awesome Service The staff is friendly and very accommodating, explained the service process and reviewed my services available to me. Explained what will be needed f The staff is friendly and very accommodating, explained the service process and reviewed my services available to me. Explained what will be needed for the next visit More