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Matthews Nissan of Clay - Service Center

Liverpool, NY

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786 Reviews

786 Reviews of Matthews Nissan of Clay - Service Center

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September 30, 2018

Great service Very friendly and helpful. Listen to our concerns and explained what our options were. Gave us a loaner while there’d worked on my car. More

by TWEETYSWEETY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ryan, Andrew Osborne
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review! We appreciate your business and look forward to seeing you again soon.

September 30, 2018

Great facility, great snacks and coffee, good service Great facility, great snacks and coffee, good service, Car was returned dirty, they cleaned but not completely. Defenelly love the location. Pri More

by BELLYPOPEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ryan
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We would certainly like to speak with you to address your comments in more detail. Please contact Joe at (315)944-3201 or at jalberts@fuccillo.com. Thank you.

September 30, 2018

Was quick and professional I only had one day before my registration was due for renewal and I stopped and they gave me a late appointment for the following day. I was there by More

by KBURKE338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Spatola, William Holleran, Matt Ryan
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for your review. We were happy to get you taken care of promptly and look forward to working with you again in the future.

September 29, 2018

Excellent service . The car was ready in the time I was told it would take. I have always had good experiences when I'm having my car serviced..thank you.. More

by mamarrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew..not sure of last name but he was excellent
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback and for choosing to service your vehicle at our store. We hope to see you again in the future. Safe travels.

September 29, 2018

Overall great experience Ron the service advisor was great! He answered all my questions from start to finish and followed up we me as promised. Dealing with him was great More

by CARRIEBROWN517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron service advisor
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for the excellent review. We appreciate you choosing to service your vehicle with us and look forward to seeing your again in the future. Safe travels.

September 29, 2018

Very informative. I got straight honest answers. Service was done quickly and professionally. The price was very reasonable for service done. There thorough inspection More

by DGEMINI74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ryan
Oct 01, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review of your service visit. We greatly appreciate your business and look forward to seeing you again in the future.

September 27, 2018

Recommended upsell on 19k oil change totaling $500? Did not appreciate the hard hitting upsell recommendation's. New tactics or service writer? 34$ oil change and 500$ in more services. Been a service c More

by lukowski.brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Trombley
September 26, 2018

Great service team, Andrew is the best I definitely recommend Fuccillio Nissain to everyone. I had a great experience dealing with Andrew in the service department. He answered all my que More

by JMOLINA1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley, Mandel Robinson
Sep 28, 2018 -

Matthews Nissan of Clay responded

Thank you for your recommendation and for the great 5 star review. We appreciate your business and look forward to seeing you again in the future. Safe travels.

September 26, 2018

Excellent service Dropped my car off first thing in the morning asked if it could be done by noon and they had it done. Car is fixed right no problems. The only thing I More

by tspraker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew- service department
Sep 26, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review! We appreciate you trusting in us to take care of your vehicle and get you back on the road when you needed to be. Please feel free to give us a call to have your vehicle courtesy washed by our team at your convenience.

September 26, 2018

Thourough. Matt in service was and always is very nice and approachable.. checked me in and explained jobs to me .checked in while I waited.there were a lot of d More

by garflovr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Sep 28, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review of your experience with Matt in service and for your loyalty. We appreciate your trusting in us to take care of your vehicle and hope to see you again in the future.

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