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Matthews Nissan - Service Center

Vestal, NY

4.8
780 Reviews

780 Reviews of Matthews Nissan - Service Center

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August 25, 2025

Work done in the hour I asked for Only thing no free car washes anymore?? More

by jeannett.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2025

They did a great job. Got me in and out with no issues. Excellent communication and nice people all around to work with. More

by cburr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 18, 2025

Tonya is a very good Service Advisor, along with the entire Service Department. Have always gotten great service. More

by dageorge6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Matthews Nissan responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

August 16, 2025

I dropped my car off at 8 AM and had it back earlier than promised. Very good service. More

by cperry0761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2025

Tonya is always very pleasant it is a pleasure to work with her as a service advisor. More

by franks4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Matthews Nissan responded

Hi- Thank you for choosing Matthews Nissan for your new vehicle! We're delighted to hear about your positive experience with Tonya. We appreciate your kind words and look forward to serving you again in the future.

July 15, 2025

Always a pleasant greeting and staff is very knowledgeable and friendly. Have a comfortable waiting room filled with beverages and snacks and a little area for kids to color. More

by jel41271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 15, 2025

Excellent communication and explanation of repairs of what they can and cant do. Will continue to bring my vehicles to Mathews service is done and done right saves so much time and money. More

by gfurman517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 13, 2025

Very pleased with the service! They made sure the repairs made were to my satisfaction. Everyone there is professional and courteous. Upfront pricing before any work is done. Getti More

by swestcott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 10, 2025

Was very pleased with my service and the staff at Matthew’s Nissan were very pleasant and attentive. More

by dmd52a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 09, 2025

Matthews was very kind to fit me in on such short notice when my tire went flat. My appointment was made with Andrea, but unfortunately I never saw her as Tonya swooped in when I walked into the service cen More

by bryanna1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Matthews Nissan responded

Hi Bryanna- Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize that your experience was less than perfect. We will take this as a learning opportunity for our team, and hope you will still give us the opportunity to serve you in the future. Have a great rest of your day!

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