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Matthews Nissan - Service Center

Vestal, NY

4.8
757 Reviews

757 Reviews of Matthews Nissan - Service Center

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May 31, 2025

The service representative described the work that was to be done on the car and noted the that the work would be done per my schedule. More

by mzibbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

I can always count on Matt for excellent service, knowledge and honesty. He is always available to answer any questions I may have as well. More

by kaycera3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 23, 2025

You found and removed a mouse nest while changing my cabin filter (great job!), however when I got home I noticed that a plastic trim piece was cracked near the glove compartment. It is hidden when the More

by bussojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Nissan responded

Hi- Thank you for the constructive review! If there is anything more we can do in the future to ensure your experience is better, please don’t hesitate to reach out!

May 12, 2025

i had a good experience while i was there for an oil change the oter day More

by ruffenmeow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Matthews Nissan responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 08, 2025

Brought a company vehicle for a recall, the appointment was easy to set up on line. The car needed to be left for the morning and they provided a ride back to my office. Everything went smoothly. More

by steve@lalordental.com
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Matthews Nissan responded

Hi Steve- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 03, 2025

I arrived e few yearly and was able to drive right in. I waited in your very nice waiting room. Matt was very nice and helpful. More

by fkillian63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

fkillian63 responded

I arrived a few minutes early and was able to drive right in.

April 17, 2025

Andrea was very helpful, as always. I know I’m in good hands every time at Matthews due to her leadership and her staff. Tom Corgel More

by tomcorgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Matthews Nissan responded

Hi- Thank you Tom for choosing Matthews! We're delighted to hear about your positive experience with Andrea. We appreciate your kind words and look forward to serving you again in the future.

April 08, 2025

Have been having my car serviced here for years. Always satisfied, never had a problem. More

by RMATERESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Outstanding service department! I would never take my Nissan Frontier any were else! Thanks for taking care of my vehicle!!! More

by aallen40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Konecny
Mar 26, 2025 -

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 22, 2025

Very professional and thorough. I'm very comfortable in their waiting area while I wait for my car to be done. I can have a coffee or two and work while I wait. More

by fiedlert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

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