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Matthews Nissan - Service Center

Vestal, NY

4.8
753 Reviews

753 Reviews of Matthews Nissan - Service Center

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May 08, 2025

Brought a company vehicle for a recall, the appointment was easy to set up on line. The car needed to be left for the morning and they provided a ride back to my office. Everything went smoothly. More

by steve@lalordental.com
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Matthews Nissan responded

Hi Steve- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 03, 2025

I arrived e few yearly and was able to drive right in. I waited in your very nice waiting room. Matt was very nice and helpful. More

by fkillian63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

fkillian63 responded

I arrived a few minutes early and was able to drive right in.

April 17, 2025

Andrea was very helpful, as always. I know I’m in good hands every time at Matthews due to her leadership and her staff. Tom Corgel More

by tomcorgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Matthews Nissan responded

Hi- Thank you Tom for choosing Matthews! We're delighted to hear about your positive experience with Andrea. We appreciate your kind words and look forward to serving you again in the future.

April 08, 2025

Have been having my car serviced here for years. Always satisfied, never had a problem. More

by RMATERESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Outstanding service department! I would never take my Nissan Frontier any were else! Thanks for taking care of my vehicle!!! More

by aallen40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Konecny
Mar 26, 2025 -

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 22, 2025

Very professional and thorough. I'm very comfortable in their waiting area while I wait for my car to be done. I can have a coffee or two and work while I wait. More

by fiedlert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

March 15, 2025

Willing to work with you. Because of that, I continue to lease and service my car there. More

by jonmorris8
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Van Patten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

February 26, 2025

Was very pleased with the attention to detail and prompt service. She had everything ready for the service. More

by MLWINGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 21, 2025

This Nissan dealership is great. Fast, quality service you can count on to take good care of your car. More

by copax7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Starner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 21, 2025

I didn’t wait for the vehicle. It was dropped off the night before. I had two concerns and one was able to be addressed at the time. Quote was provided over the phone at an hour an More

by jrosado2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya Sitkowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Taft
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Matthews Nissan responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

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