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Matthews Nissan - Service Center

Vestal, NY

4.8
763 Reviews

763 Reviews of Matthews Nissan - Service Center

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January 25, 2024

For some reason, she’s always trying to sell me something and every time I deal with her she tries to charge me for my oil change. When I purchased my Volvo, I received oil change for the life as long as I o More

by icote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for letting us know about your recent experience. We will address and correct in an effort to provide a better future experience.

January 24, 2024

Excellent explanation, accurate check review, we went all through the checklist by using graphics and values. More

by Mego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

We appreciate the great review and your business!

January 22, 2024

Service was fast, courteous and properly done. Car is running great. The Volvo people used to always wash my car for me but u guys didn’t. Otherwise great! More

by sunitajaen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 20, 2024

Work done on time and as promised. Tonya was very helpful when I had questions More

by trhanyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 18, 2024

They immediately open the door for me to drive in and immediately started on my paperwork for my car. They done a New York State inspection service, my car and rotated the tires. I don’t think I was ther More

by dnt24n1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure what the man’s name was, but he was excellent
Jan 31, 2024 -

Matthews Nissan responded

Thank you for choosing Matthews to service your vehicle! We truly appreciate your business!

January 16, 2024

Service is great every time I go. Attention to detail is always impressive and timeliness is always appreciated. More

by yettershawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Padbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Shuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 12, 2024

The service was fine. The reception we received when we arrived for our early morning service appointment was less than welcoming. If you don't want people to arrive fir More

by wlreagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for letting us know about your recent experience. We will be looking into this and appreciate you letting us know.

January 05, 2024

Always very informative, I have always had great service. Work is done pretty close to the time they say. More

by royman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and choosing Matthews! If there is anything more we can do to provide a better future experience, please don't hesitate to reach out and let us know how..

December 21, 2023

A positive experience even when it was a costly major repair. Tania provided excellent support as always. More

by jlt52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews Nissan responded

We're glad to hear that Tonya took great care of you!

December 19, 2023

Prompt and reliable service. Comfortable waiting area. Only complaint is this survey tat won’t permit less than 15 words More

by murfski98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews Nissan responded

Thank you or the perfect review and your business!

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