Max Dye Inc. - Service Center

Terrible experience My 2007 Jeep Compass was making a squeaking noise from the engine compartment that the last mechanic was unable to fix so I brought it in to Max Dye o My 2007 Jeep Compass was making a squeaking noise from the engine compartment that the last mechanic was unable to fix so I brought it in to Max Dye on 08/29/2018. They diagnosed the problem as a bad Powertrain Control Module (PCM). Since these are expensive, I asked if they were sure this would solve the problem, since I had recently replaced the alternator, serpentine belt, idler pulleys, etc. without eliminating the squeak. They assured me this would solve the problem and said the PCM has a two-year parts and labor warranty. Mike Dye even said he would personally oversee the job. After replacing the PCM, I was then told that the new alternator also had to be replaced. They encouraged me to buy a new one from a local dealer even though the new one was still under warranty but agreed to let me get a replacement for the new alternator. I sent the part back for a replacement and the company sent a new one no charge, no questions asked. My car was still in the shop at Max Dye during this time. The Jeep was finally ready on 09/07/2018, and I was presented with a bill several hundred dollars more than the original price. The squeak is still present and becoming more frequent, and the alternator light started coming on again this month. They refused to service the vehicle correctly, saying that this was a separate issue. Mike did not keep his word with me. I would avoid them. More