Mazda of Vacaville

I am writing this as a proud owner of a 2014 CX 5 Mazda, who comes from a family of Mazda owners, who even purchased their 2018 vehicle from your sales floor. Last Monday (5/19), after experiencing a concer who comes from a family of Mazda owners, who even purchased their 2018 vehicle from your sales floor. Last Monday (5/19), after experiencing a concerning idling issue, I had my vehicle towed to your service center. I did not receive word from your service Department until that Thursday (5/22), when I received a text letting me know what services were needed/required after the diagnostic test. Mind you this was before a three-day holiday weekend, and I was not offered an update nor a Courtesy Vehicle for the weekend. I did not hear from anyone at Mazda that Friday or Saturday, and patiently waited Tuesday (today, 5/27) for a call from the service team, yet did not receive one. I ended up having to call myself at 11:45 after not receiving an update. After being told that the vehicle would be done today, we rushed to Vacaville after work hoping to leave with a well running vehicle. Upon departure from the dealership, my Service Technician, Joseph, rushed after me to let me know that it looked like my car had a flat tire (I did not take my car to have my tires worked on, though they were included in the Mazda Multi-Point inspection and each cleared with a score of 6). Joseph was a great help and offered to fill the tire up and check for any issues. [The repairs to my car were to replace the mass airflow sensor, valve cover gasket, and clean the brake fluid and coolant fluid exchange.] After notifying the Service Manager, Brandon Hocter, who arrived in the service garage to check the flat tire, my service experience quickly went from satisfactory, to inconsiderate and downright demeaning. Brandon inspected the tire and noticed something stuck in the center of it, which he established to be a nail with certainty. I let him know that there were no nails in my tire before I arrived to Vacaville Mazda, so it must have happened during the car's week-long stay there. He abruptly told me that that was impossible, as they don't carry nails in the shop (we later noticed the old wooden pallets in the corner which contain several nails). He told me that it had to have happened before I dropped my car off, and that I should've purchased new tires as well because mine were nearly 10 years old. I let him know that I was planning on doing that in the coming weeks, but couldn't afford it at this time, as my service cost was significant and more necessary. After some back and forth, my boyfriend who drove me there, came back into the shop to ask what was going on, and Brandon became even more argumentative, implying that we were "trying to pull one over on him" for asking for a replacement tire. The immediate assumption that we were trying to trick him or his team was abhorrent, and left us both feeling appalled and embarrassed on his behalf. Brandon stormed out of the garage and did not return for the 20 minutes we were there. Joseph politely apologized for any issues and quickly installed our spare tire. I thanked him for his services and let him know that he was extremely thoughtful for stopping me from driving away on a flat tire. I let him know that if he ever became the Service Manager, I would gladly return for more work on my vehicles, but that I would not be coming back any time soon. When we returned home, we inspected the flat tire and pulled a hollow, 1.5 inch tube shaped metal object out of it - not a nail, as Brandon so vehemently claimed. After a quick reverse image search, the item came up as an 'automatic transmission oil cooler hose', a part which may be commonly found on a service room floor... After this experience, I highly recommend reviewing your service procedures, training, and management staff. After my car experienced the idling issue last week, I had begun looking for a newer Mazda, and knew that I more than likely would have purchased this new vehicle at Mazda of Vacaville. Now, I am not so sure, and may consider going with a different vehicle brand entirely. More

Drove 3 hours for a specific car seen in an online ad at a very attractive price in November 2024. Upon arrival, found the car was priced over $2k higher because of dealer add-ons not listed in the ad. I re a very attractive price in November 2024. Upon arrival, found the car was priced over $2k higher because of dealer add-ons not listed in the ad. I refused to pay for the upgrades and had the choice of having them removed (requiring another 6 hour round trip on another day) or buy them at dealer cost. I reluctantly agreed to the latter. I sped through financing as I was in a hurry to get home and avoid Bay Area traffic. When I got home I realized that an extended service contract and prepaid maintenance were slyly included to the tune of over $5000 added to the loan. OK, it was my mistake for not catching that at the time of purchase which I take full blame, but their disclosure of these contract additions were really underhanded. Regardless, I know in California that such contracts can be cancelled after purchase. I called them the next day and asked them to do so. I have been trying to cancel those contracts ever since and Mazda of Vacaville has ignored me at every turn. They won't return phone calls and ignore written correspondence. I am now in the process of a small claims suit against them. Avoid these xxxxxxxx. Liars and cheats. They epitomize every bad cliche about used car salesmen. More

Mazda of Vacaville made our day ,after getting turned down at anther dealer in Sac .Basa ,Eric, and Trent came through ! Thanks for getting the wife in her New Vehicle ! down at anther dealer in Sac .Basa ,Eric, and Trent came through ! Thanks for getting the wife in her New Vehicle ! More

FRAUD AT EVERY TURN ↪️ What began as a friendly and professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Ch professional interaction quickly turned into a nightmare when trying to purchase a car from this dealership as an out-of-state buyer. Alex (Amr) & Christian at Mazda of Vacaville, which is owned by Wise Auto Group, clearly used a fraudulent inspection report to sell me a Mazda Certified Pre-Owned (CPO) vehicle with significant undisclosed damage. THE LIE On the written Quality Assurance report that Mazda Vacaville provided and signed, they certified my car as having no dents, chips, large scratches, etc. Mechanically, they also certified it as having no issues. This report gave me confidence as an out-of-state buyer that I could trust the vehicle's condition. Imagine my surprise when I received the Bill of Lading, a document they also reviewed and signed upon shipping the car to me, noting multiple areas with existing damage on the vehicle (e.g., dents, chips, scratches). The shipper also took pictures of the substantial damage prior to taking possession of the vehicle. NO RESOLUTION I have reached out to this dealership multiple times for an agreeable resolution and it seems they forgot my number. After some persistence I finally got a message from Alex saying they would simply take the car back, which they were well aware of not being an option because I had told them I was moving soon. It does not seem unreasonable for the dealership to take responsibility for misrepresenting the damage and paying to have it repaired in a timely manner... which is all I have asked. VEHICLE CONDITION Instead I am left with a vehicle that has a HUGE scrape along the front bumper, a very noticeable dent, a huge cluster of paint chips across the front hood, torn window tint across multiple windows, dangerously low wax, and other problems that should never be found on a CPO car. The car even arrived with a "maintenance due" alert and was also missing important tools in the trunk which are listed as required for CPO vehicles. At this point I'm not even sure as to the mechanical health of this vehicle given the other obvious misrepresentations. WHO IN THEIR WILDEST DREAMS WOULD APPROVE THIS VEHICLE AS A MAZDA CPO VEHICLE? OH RIGHT, #MAZDAOFVACAVILLE #WISEAUTOGROUP I fully understand that CPO cars are not new cars, however the Mazda CPO process requires an accurate and thorough quality assurance inspection and it is clear that this dealership did not complete it as required. In fact, a close review of the report shows that they even signed off that the convertible top was working when the vehicle doesn't even have one! CAUTIOUS TALE FOR OTHERS I sorely wish I had read the reviews more closely prior to dealing with this dealership as it is obvious that my experience was not the first time they have misled customers as to the condition of a car. I later learned from Mazda USA that there have been other incidents that have been reported to them and I am disappointed they are still permitted to represent the brand. PIECE OF JUNK In my opinion, this is a JUNK dealership with JUNK managers who have a JUNK attitude. Buyer beware and definitely do not expect an honest experience when buying out-of-state. p.s. Every buyer should also be aware that their SHIELD stolen vehicle recovery device is sold by M2M Technologies. It is a small battery-operated device that is simply placed in the car (not wired). Spit your coffee out if they say they can't uninstall/remove it easily from your vehicle and remove the charge for it from your bill. More

Really let down by this dealer. My good friend was trying to buy a Mazda 3 from this dealer and we live in Sacramento. He submitted his credit app over the internet and he was told My good friend was trying to buy a Mazda 3 from this dealer and we live in Sacramento. He submitted his credit app over the internet and he was told he was "Pre-qualified" for a Mazda 3. His salesperson "Mel" wasn't helpful at all, she wanted him to come in and wouldn't process the deal over the phone and the internet... She refused to have her desk guy call him. It's really sad because he is ready to buy and a bad salesperson is holding him up. We worked tirelessly to try to find the car he wants and now we have hit a road block. More

Above Expectations Rocco Marconni. What else to say but a wonderful, down to earth, make things happen, not just say it but be about it kind of person. He really helped Rocco Marconni. What else to say but a wonderful, down to earth, make things happen, not just say it but be about it kind of person. He really helped me get a BEAUTIFUL car and within the price range, low mileage and a low deposit down out the door. I was so frustrated with the whole situation of getting another car, but you know how you try to do what you can and once you’ve exhausted all your efforts somehow God comes at the right time to help you through. Rocco was the one God called to me and I have to say I can’t thank him enough. He’s a hard working man and I am thankful for his expertise and not gonna give up till I give you the keys attitude haha! He’s amazing and if you’re reading this Rocco, thank you from the bottom of my heart man. Know I’ll be making sure I mention you to anyone looking for their next car for sure! Just the absolute best! More

Had oil change done. Rep Greg Simon was very professional and courteous. He explained the service conducted in detail. I am very satisfied and is inclined to have the nex Rep Greg Simon was very professional and courteous. He explained the service conducted in detail. I am very satisfied and is inclined to have the next service done at the same place. More