McCarthy Chevrolet Lee's Summit

Cant seem to find McCarthy Jeep on this website but I'm sure they are all the same. First time leaving a review (wish they had zero stars), but McCarthy really outdid themselves, so I thought I should warn sure they are all the same. First time leaving a review (wish they had zero stars), but McCarthy really outdid themselves, so I thought I should warn others. My first experience was at their body shop over the summer. They had our truck for over 2 months for hail damage and we had to return 3 additional times to fix items they broke while they had it. Good thing I took photos of the original interior condition, as they tried to deny it all. I decided to give them a second chance at the Jeep dealer for service since we own 3 Chrysler vehicles and it's convenient to stay in Lee's Summit. The service department under the old Lee's Summit Dodge/Jeep was poor (probably why they got bought out by McCarthy), but these guys really take the cake. I had my vehicle in multiple times with different service advisors for a simple window repair. Mind you, I had to ask them daily for updates the whole time. After having it for 2 separate occasions totaling 7 days, turns out they didn't even order the part 😁 After telling me literally the day before to bring vehicle back in, didn't even touch that day and then next day that the vehicle would be done by noon. I showed up at 5pm and the part was never ordered. Again, no call from them the whole time to even tell us this. They wanted me to come back... again and would order the now "backordered" part, mind you again its not on backorder as I already checked OEM. They would now cover labor but they quoted me $200 over entire original quote. Guess they needed to cover labor so they said part cost was much more then original price. Hmmmm. Guess they forgot we already ran price of just the part costs. Worst of all of this, while "discussing" this with the advisor, the service manager was apparently too busy to come out and get involved—he just stared through the window. The lack of customer service and inability to appropriately deal with situations nowadays by some people and businesses is unexplainable. I won't even get into further details, but just wanted to share my experience so you all can make up your own mind whether to buy or have anything serviced by McCarthy group. More

There was very good, straight forward communication. We appreciated the attention to detail and in listening to our desired outcome. We appreciated the attention to detail and in listening to our desired outcome. More

May 25, 2025 - My car was totaled in an accident, I was certain I wanted a Kia Telluride, but after driving one, and then looking at other cars Aaron showed me, I decided to purchase a Toyota 4 Runner inst certain I wanted a Kia Telluride, but after driving one, and then looking at other cars Aaron showed me, I decided to purchase a Toyota 4 Runner instead. If it wasn't for the steady flow of information from Aaron, his helpful insights and his flexibility to help me over the weekend, I possibly might have purchased a car via Carvana or Carmax sight unseen and undriven. Thank you so much Aaron for showing me my options and educating me on different car makes and models. You really know your stuff. Although I did not find my vehicle on your lot, you did help me make my final decision on my purchase make/model. Thank you so much, Nick Triano More

all involved people were respectful, nice and not pushy and took their time with us explaining things and took their time with us explaining things More

Beautiful facility, salesmen are easy to talk and work with including financing department. Felt no pressure to buy with many vehicles to choose from. with including financing department. Felt no pressure to buy with many vehicles to choose from. More

Quick to respond to questions and research if answer is unknown. Friendly. Easy transaction. Good explanation of options. unknown. Friendly. Easy transaction. Good explanation of options. More

Very happy with our new Blazer! All of the people we dealt with were very easy to work with. A pleasant experience. Would return and recommend! All of the people we dealt with were very easy to work with. A pleasant experience. Would return and recommend! More

Very Good Service! Great sales people, I would recommend them all the time. I find even the service dept. is exceptional. Great sales people, I would recommend them all the time. I find even the service dept. is exceptional. More

For somebody that hates buying or trading a vehicle, it went ok. Always takes longer than it should. Got what I wanted. After getting home and giving a closer inspection, probably paid too much. Overall, o went ok. Always takes longer than it should. Got what I wanted. After getting home and giving a closer inspection, probably paid too much. Overall, our salesman Josh was good to work with. More

I was very pleased with my service. Mike lesher was very accomodating in what I needed. I was skeptical on going, but From the time I hit the door mike helped me understand the car buy Mike lesher was very accomodating in what I needed. I was skeptical on going, but From the time I hit the door mike helped me understand the car buying process, listened to what I wanted and made jt happen. I would definitely recommend mike lesher to anyone ik the car buying process. More