McCarthy Toyota of Sedalia

Incompetent or criminal? My parents bought two vehicles from this dealership and here is the story. On the first car they purchased (used Mercury Sable), when they went to insure it, the insurance company from this dealership and here is the story. On the first car they purchased (used Mercury Sable), when they went to insure it, the insurance company informed them that the car was not a LS as it was sold to them but that it was a GS (a cheaper model). The dealer claimed ignorance but I question why they didn't know, most dealers run car fax on a vehicles. The dealer appologized to my parents and returned a portion of the purchase price, making up the difference in the value of the two trim lines. My parents went back to purchase another vehicle from them a couple years later. They bought another program Mercury Sable. They had this vehicle for a couple years when they moved to Florida. They decided not to take it with them and ask me to sell it for them. A gentleman from KC liked the vehicle and wanted to buy it but found that the VIN on the title did not match the VIN on the vehicle. The potential buyer said that he had sold his vehicle and needed a vehicle soon. He would give us a couple days to fix the problem or he was going to have to find another car. When the dealership was confronted, the salesmanager stated mistakes happen, what do you want us to do about it. I asked if they would buy it back for the price the individual was willing to pay and he said no, do you think we are stupid. I said that I expected them to make their mistake right. They did find their mistake, there was another poor lady that had the wrong title for her car. They turned in for a re-issue of the title. When my mother, upset at this point (I think most people would be and had reason to be), told the GM that she had lost the sale, he said that it was a mistake and that he had done all they were going to do. Out of frustration, my mother told him that she should have gotten a lawyer to take care of their problem. The GM's answer was go ahead and get a lawyer lady, do that and you will never get the title. At the same time this was going on, I had my RAV4 in the shop trying to find a leak in the windshield, a leak that occured every time it rained. They could not find it and said it was the AC that had leaked not the windshield. I stated to them that it only happened when it rained and their reply was that they sprayed water on the windshield and no leak. They refused to do anything else. Toyota paid to (not)fix that issue. The windsheild still leaks when there is a heavy rain but now toyota refuses to fix it as it is out of warrenty. This dealership should be avoided. As I stated to start this review, Incompetent or Criminal? Why take a chance and does it really matter, there are other dealers! More