McDonald Toyota Greeley

We’ve had to go over the invoice multiple times. At least the last 3-4 services for random charges. We have been able to sort out the invoices, but we shouldn’t have to do that every time we bring i At least the last 3-4 services for random charges. We have been able to sort out the invoices, but we shouldn’t have to do that every time we bring in our vehicle. We also brought our vehicle in for a regular service and additional warranty work. The additional work was never done. We had to bring it in another time to get it done and left it all day. When we went to pick it up, the issue was not resolved and we were told it will be a later software update. We’ve spent a lot of time and money at this dealership. We would appreciate better service. More

I switched from a suv to a car and Erin made it a great experience. I didn’t think I’d be able to trade it in suv but she was able to get it done. Thanks to Chad in finance also. experience. I didn’t think I’d be able to trade it in suv but she was able to get it done. Thanks to Chad in finance also. More

They informed us of action taken. Very Professional and courteous. The issue may reoccur. We may have to come back. Very Professional and courteous. The issue may reoccur. We may have to come back. More

This is my second purchase of a Toyota vehicle from McDonald Toyota Greeley. In both cases, the sales person, Nekoda Jacobs, was excellent, very patient and helpful. I don't recall speaking with a spec McDonald Toyota Greeley. In both cases, the sales person, Nekoda Jacobs, was excellent, very patient and helpful. I don't recall speaking with a specific sales manager, but I do recall the finance manager with both purchases, Chadd Reiss. He was very friendly, expiditiously worked through the purchase details, and answered my questions. I am happy to have purchased my Toyotas from this dealership and would likely return if I'm interested in another. More

My first service was not preformed correctly Told I would receive a credit to do it at 5k. The service manager that told me that didn’t work there anymore and had no record of it. Only changed the oil would receive a credit to do it at 5k. The service manager that told me that didn’t work there anymore and had no record of it. Only changed the oil instead of doing the tires and rest of the service needed. They did give me a coupon for a slight discount . Two visits. Two bad experiences. More

I strongly advise anyone considering McDonald Toyota in Greeley to look elsewhere. The customer service has been consistently unacceptable. When issues arise, there is no support. Calls go unanswered, mess Greeley to look elsewhere. The customer service has been consistently unacceptable. When issues arise, there is no support. Calls go unanswered, messages are not returned, and any form of follow up is nonexistent. The lack of communication alone makes the entire process far more stressful than it should ever be. Their titling process has been the worst I have experienced with any dealership. When you call to ask about the status of your titling documents, the only response you receive from their onsite finance department is that nothing is wrong with the documents and that they can send you another temporary plate because their off site titling department is behind. While most dealerships in Colorado complete titling in under 60 days, McDonald Toyota appears to be on a 90 to 120 day timeline. That is completely unacceptable, especially for customers from out of state who expect to register their vehicles in a timely manner. The situation is even more frustrating because they insist the documents are fine, yet offer no meaningful explanation, accountability, or solution beyond more waiting. My interactions with their sales staff only added to the frustration. Erin was consistently immature, rarely followed through on the things she said she would do, and left us with more questions than answers. Even worse, Brad and Scott repeatedly excused her behavior instead of addressing it or stepping in to provide real assistance. The lack of professionalism across their team is noticeable and deeply disappointing. The finance department provided even less support, contributing to what has been one of the most frustrating dealership experiences my partner and I have ever had. I genuinely regret encouraging him to purchase his 4Runner here. We could have gone anywhere else and avoided all of these unnecessary issues. Based on our experience, I cannot recommend McDonald Toyota in Greeley under any circumstances. More

Waiting to hear back from Abigail about our service contract reimbursement. We paid for service in Baxter MN. for an Oil Chanhe that should have been covered by our maintenance contract. contract reimbursement. We paid for service in Baxter MN. for an Oil Chanhe that should have been covered by our maintenance contract. More

Got me in on the same day and was able to diagnose the problem in less than an hour. Very friendly and gave me a loaner car for free while mine was being repaired. problem in less than an hour. Very friendly and gave me a loaner car for free while mine was being repaired. More

Service was excellent. I was in a rush and was able to get service done quickly. I was in a rush and was able to get service done quickly. More

Bought my car here and had a good experience, the team was friendly, patient, and informative. They made everything pretty simple and stress free. was friendly, patient, and informative. They made everything pretty simple and stress free. More