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McDonough Hyundai
McDonough, GA
1,283 Reviews
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Showing 1,283 reviews
November 14, 2025
Hi let me start out by saying that I had a great experience purchasing the car but when you have and issue with your car and you take it to the service department get ready to be there all day becau experience purchasing the car but when you have and issue with your car and you take it to the service department get ready to be there all day because they are horrible when it comes to service on your car More
by Deasley76
Employees Worked With
Riccardo Calix
August 28, 2025
I agree if I could have a negative 5 I would. These people are only thinking about the money. They will suckered you into a bad car no matter what you tell them is going on in your life. They a These people are only thinking about the money. They will suckered you into a bad car no matter what you tell them is going on in your life. They are not honest people I was lied to in order to get me to the dealership, when I specifically asked if I was approved and agreed upon. A specific vehicle and a specific deal I was told yes mam. Ok. Got me. Well I specifically asked the dealer about what if something goes wrong woth this car when I get it off the lot. ? What is the policy? How many days is it covered for yall to handle the situation? I was told to contact my salesman that they aren't like that and they will work it out. Well its like I test drive a totally different car that day. I get home next day get in it and my brakes are metal to metal the antenna is broke its idling high and hard. And I didnt receive the tank of gas I signed saying I was getting. Not only that I didnt receive any of the paperwork I signed for the purchase agreement. Only thing I got was for finance department. I contacted the salesman and his attitude is totally different now. He starts talking to me like im crazy that I dont hear the metal to metal sound coming from the front drivers side wheel, like I dont notice broken things or feel the car struggling to run it seems. Ive contacted him for days. Has not tried to fix any of his wrongs. I have text on my phone to prove they were despetive for weeks , im pretty sure it is illegal also to not tell me what kinda car I was actually buying and to with hold my paperwork of the information about the car and contract yeah very illegal. I have tried contact higher management with success in a way but ive gotten no response for a solution so ive contacted the attorney general AND BBB , I will now move forward with a lawyer More
by betsy6721
Employees Worked With
Neil marks and an unknown employee who would text me as well following Neil's messages when I denied an offer
August 21, 2025
If I could give them zero stars I would. They damaged the under carriage cover on my car and left it hanging. I reported it to them after my car was returned to me oily and dirty. I even fol They damaged the under carriage cover on my car and left it hanging. I reported it to them after my car was returned to me oily and dirty. I even followed up with pictures. It fell off while I was on a road trip 300 miles outside of atlanta. I had to drive with it hanging and dragging all the way home. I then went to speak with the service manager Steven and also the advisor Tony who refuse to take ownership of the crappy service provided by their tech. No one here will return your call or text. And you can never reach anyone here. DO NOT GO HERE. RUN!!!!! They had no problem accepting 2000 for a starter replacement but then treat you like trash. Steven should not be in a managers position if he's not going to keep his word with the customers. More
by Rodj0106
Employees Worked With
Steven, Tony Philon, Jr, Moises Bonilla
Verified CustomerJuly 27, 2025
I came to Hyundai McDonough for a VW Jetta GLI they got as a trade in. The service was good for the most part during the sale. The salesman was courteous and caring. They got me pre-approved for the car, h as a trade in. The service was good for the most part during the sale. The salesman was courteous and caring. They got me pre-approved for the car, had it ready for a test drive when I showed up. Didn't try to pressure me into the sale, kept me informed etc. The issues didn't really start until after the sale. First and foremost, my APR was 2 points higher than I was told it would be, I missed it on the paperwork, that's my fault. However I wasn't told about the increase during signing. In fact the finance rep told me he got the payment down and dropped the APR by a point over the original total. It wasn't until I logged in to make my first payment that I saw the change. I also dealt with Mr. Kim to sign final paperwork when I picked up the car. When I say I've never dealt with a more rude, dry, entitled individual, I mean it with every ounce of my being. Terrible attitude and no care for his fellow man. I brought this up to my salesman, and he offered a $50 gas card for my troubles and stated that I wasn't the first person to make this complaint. The gas card never showed up in the mail. I also called about the increase in the interest rate. I spoke with the sales manager and he said he didn't handle the sale so he is unfamiliar with the interaction... and left it at that. He didn't act as though he was interested in getting to the bottom of anything. He said all of this with the insinuation that I would just accept the issues because he didn't know anything about it. No promise to look into it, no apology, nothing. I suggested that he talk to his team and familiarize himself, and he said he would call me back. That was 2-3 weeks ago. I never got a call, nor the fuel card that I was promised. I contacted my salesman about the card several times after the purchase, and of course never actually got the card in the mail. It seems as though you're important until you've signed your paperwork. It's all about the sale, and nothing more. That's fine, I only spent thousands of dollars with the company, I guess that doesn't warrant any sort of aftercare or quality assurance. Only broken promises, lies and temporary candor. It's safe to assume I won't use this dealership again, and wouldn't recommend them to anyone else for that matter. Very disappointing! More
by d.osbourne
Employees Worked With
Tydus Marshal
