Hurlbert Toyota Scion - Service Center

Manipulative and deceitful service advisors who believe their waiting game will convince naive customers to accept their overpriced 'safety' concerns adding hundreds of dollars of a customer bill. Do not their waiting game will convince naive customers to accept their overpriced 'safety' concerns adding hundreds of dollars of a customer bill. Do not trust this dealership service department. Bad news. More

Wonderful treatment at service department; polite, knowledgeable, prompt. Michael was very enjoyable to work with. knowledgeable, prompt. Michael was very enjoyable to work with. More

Almost 2 hour wait to get tire rotation when I had a scheduled appointment. They took other cars first scheduled appointment. They took other cars first More

I recently had a first-time service appointment and it wasn't until I arrived at the service department that they told me they couldn't take my car today because they wanted a specific technician to look wasn't until I arrived at the service department that they told me they couldn't take my car today because they wanted a specific technician to look over my issue who wasn't in that day but would be in the next day. They rescheduled my appointment to the next day and I waited 45 minutes while my car never left the drop-off area. When I went to the service rep to find out how much longer until they took my car in, they told me they didn't know when it would be looked over because they were down two technicians (this was after they already bumped me from the day before). I understand being busy but to bump my appointment on the first day after I had already arrived to the next day and then not even take the car out of the drop off area and then not even give me a heads up that they were running so far behind is horrible customer service and not only will I never take my existing car there for service - I would now never consider buying a car from them if this is how they run a dealership. More

Purchased a 2024 Camry SE AWD cold weather package, convenience package, sunroof loaded in February 2024. Requested confirmation of remote start with key fob before signing on the dotted line. Salesman convenience package, sunroof loaded in February 2024. Requested confirmation of remote start with key fob before signing on the dotted line. Salesman had to check with management and came back 20 minutes later and demonstrated the fob remote start. Again, the remote start was immediately demonstrated upon request at the initial vehicle pick-up. 8 months into ownership, the key fob remote feature stopped working and scheduled a service visit. The technician had to go all the way to Toyota to determine any response. The final answer from Service is that my "car does not have the right or correct radio for ANY remote start function support for either key fob or Toyota app remote start, they were "UNSURE" of why it worked for 8 months". This is a fully loaded SE with Cold Weather package, sunroof, edge guards etc. WT??? Not the right radio to support remote start?? The car radio does have satellite radio with Sirius XM subscription, can't find any listings of different radio options anywhere. Why did it work for 8 months and then stop if it doesn't have the right radio? Based on the outcome of this service visit, I feel the sales team was less than truthful before the final sale signing on the dotted line and short-changed by Toyota Motors if that explanation is the real reason. Very, very disappointed at this time. More

Always a good experience at McGee Toyota. Tom Carlson is the best. Courteous, smart and helpful. I’m in good hands with him. Tom Carlson is the best. Courteous, smart and helpful. I’m in good hands with him. More

Service advisor was wonderful James. I went in to have an oil change and tire rotation. My tire rotation was never done, I had a plug in my front tire and that tire was still in the sa I went in to have an oil change and tire rotation. My tire rotation was never done, I had a plug in my front tire and that tire was still in the same place, all my tires only had 30 pounds of air which is low. I was going to fill them before I had my appointment, but I figured they would do it for me. I’m still wondering if they really did the oil change. I called and asked for a call back about this. 2 days no call back yet. I will be calling today. I’ve been going here since 2019. I’m probably not going to continue. Very sad you can’t trust people to work on your car. More

Tom met as soon as soon as I came in, and me processed in. As soon as it was ready, He went over the service check off sheet very thoroughly explained what what I may need in near future, and told about in. As soon as it was ready, He went over the service check off sheet very thoroughly explained what what I may need in near future, and told about some upcoming specials. I have always have a had a great experience with the Service Department. Overall Tom was very Thorough and provided Great Customer Service. More

Honest, fast service, keeps you posted on as they work in your vehicle. Reasonable charge your vehicle. Reasonable charge More

Went in for an oil change with a coupon I received in the mail. The service area was crowded so I expected a wait. Two hours later I received a text quoting me 4K worth of work they wanted to do. I went to t mail. The service area was crowded so I expected a wait. Two hours later I received a text quoting me 4K worth of work they wanted to do. I went to the service desk to tell them I just came in for an oil change. A mechanic was by the desk and he said they gave me a multi point inspection as a courtesy. My truck is 12 years old, but I did just pay them over 3.5k (to redo my brakes in late December). I asked if it was possible to just get an oil change without looking at all the work an older truck needs and they told me they always do it as a courtesy. So, bottom line: you can’t go here to get an oil change without them trying to sell you a bunch of other “repairs” at well over a premium cost. I was 2.25 hours for an oil change they could have done in half the time if they didn’t make it a policy to look for things the customer didn’t ask them to look for! None of which, by the way, needed immediate work. I bought the truck here and loyally serviced it here for years, but when the ownership changed, the quality, reliability, and trust of this place plummeted! Please avoid. More