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McGovern Ford at Drum Hill

Lowell, MA

4.9
466 Reviews

1212 Westford St

Lowell, MA

01851

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466 Reviews of McGovern Ford at Drum Hill

August 26, 2025

Very informative and helpful when it came to making my decision. Speedy service and a smooth transaction More

by Garrityryan56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 27, 2025 -

McGovern Ford at Drum Hill responded

Thank you for the excellent review! We’re glad you had a smooth and speedy experience with our team at McGovern Ford Lowell. Congratulations on your purchase!

August 24, 2025

From the moment I walked in I felt in good hands. Lisa was attentive to my issues and was informative and full disclosure from the Setvice teams view. Texted me with updates was very thorough. Prof More

by Mixer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa R (service dept. )
Aug 26, 2025 -

McGovern Ford at Drum Hill responded

It makes our day to hear that you felt so well supported by Lisa and the team from start to finish! Thank you for choosing McGovern Ford Lowell and for sharing your thoughtful feedback. We hope to see you again!

August 23, 2025

Lisa was very helpful with explanation of service and estimate. Work performed in timely manner. More

by northwinds.dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa at service desk
Aug 26, 2025 -

McGovern Ford at Drum Hill responded

We are glad to hear that Lisa provided such helpful explanations. Thanks for choosing McGovern Ford Lowell!

August 22, 2025

Everyone there is super nice. I have purchased 3 cars at McGovern Ford and will continue to send friends and family there. Their service department is great as well. More

by ljfitzy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake, Dakota, and Brian are all 5 stars!, Paul Santiago
Aug 25, 2025 -

McGovern Ford at Drum Hill responded

Thank you for being a loyal customer and for spreading the word about us! See you again at McGovern Ford Lowell!

August 19, 2025

Lisa the service representative was professional and went above and beyond to remedy confusion with one of the promotional offers. More

by mindish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
August 10, 2025

Good customer service, car always ready when they promise, returns calls promptly and friendly staff More

by terry.healy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Aug 12, 2025 -

McGovern Ford at Drum Hill responded

Thanks a bunch for the five-star review of McGovern Ford Lowell, Terry! We look forward to seeing you next time.

August 05, 2025

I will use mcgoven ford in lowell again. I delta with Lisa the service adviser about the problem with my f150 transmission. It was going to cost $6700.00 to repair. I only had 31,000 miles a More

by Jack b.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa. P. Service writer
Aug 05, 2025 -

McGovern Ford at Drum Hill responded

Jack, we're happy to hear things worked out with your F150 transmission, and we’re grateful for your business! We'll pass your kind words along to Lisa and the team. All of us at McGovern Ford of Lowell look forward to serving you again! Take care.

August 04, 2025

I’m a grump old man that doesn’t like car salesman. Robert change me. He is a great guy to deal with. Made the entire process a pleasure. I got myself a Bronco Badland that I love although I can’t st More

by petro67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Aug 06, 2025 -

McGovern Ford at Drum Hill responded

Thank you for your kind words, Petro, and congratulations on your new Bronco Badland! It was a pleasure having you at McGovern Ford Lowell, and we’re looking forward to your next visit. See you at 5k miles!

July 29, 2025

Dealer was excellent very thorough and was ready and able to answer all questions and I would recommend highly as a matter of fact my sister came and bought a vehicle also More

by kevinmjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos
Jul 30, 2025 -

McGovern Ford at Drum Hill responded

Hi Kevin, we're so glad your experience was smooth and informative—and that it made an impression on your sister too! Thank you for recommending McGovern Ford Lowell and for choosing us!

July 27, 2025

I just bought a new F-150 from McGovern Ford in lowell. The process was very pleasant and easy thanks to Marc and the rest of the sales team. More

by rmalo228
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Houle
Jul 29, 2025 -

McGovern Ford at Drum Hill responded

Congratulations on your new F-150! We're thrilled Marc and the team made the process smooth. Thank you for choosing McGovern Ford Lowell!

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