McGrath Acura of Libertyville

Happy to recommend McGrath Acura of Libertyville. Ryan and all the staff worked diligently to help me into a used car at a reasonable price. Everyone was very kind and professional and patient. Thank Ryan and all the staff worked diligently to help me into a used car at a reasonable price. Everyone was very kind and professional and patient. Thank you for working with me! More

I have had greatest experience buying my 2014 Honda Accord. I came from Highland,IN and was blown away at the professionalism of the sales,finance and service departments. I was greeted by Andre with r Accord. I came from Highland,IN and was blown away at the professionalism of the sales,finance and service departments. I was greeted by Andre with respect, and caring about my needs and not pressuring me into buying cars that I was not interested in and allowed me to feel confident about the purchase of the vehicle. He promised me to not worry everything would be ok. Juan helped me keep calm during the negotiations transaction. Branko worked his magic with his lenders and got me even a better rate than my Credit Union. Overall the best car buying experience I ever had. More

Lack of Knowledge, Communication, and Customer Service Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights. The online listing mentioned the feature but advised verifying, so I asked the salesman directly before purchasing. He confirmed the vehicle had it. However, after finalizing the sale, he handed me the keys and told me the vehicle did not have automatic headlights, acknowledging that what I was told earlier was inaccurate. I contacted the General Manager and attempted to resolve the issue, including offering to return the vehicle. They offered to retrofit the feature, even though the manufacturer advised it wasn't possible. I was told it would be done in 2–3 business days, but I didn’t hear back. After 11 days, I received an update admitting they had ordered incorrect parts and could not confirm a resolution. I asked for my car back without the fix, still lacking clarity on next steps. When I requested a return, I was told I would lose $2,000 in fees — even though the issue originated from the dealership’s misinformation. They kept the vehicle for 14 days in total, during a period when I had only owned it for less than a month. Throughout the process, there was little accountability, and communication was poor. While I tried to work with them, the experience was frustrating and disappointing. More

Cannot get Victor in finance to call me back. Pressured me into a seven year warranty but told me I could cancel it anytime. I’m trying to cancel but he will not take my calls or see me because h Pressured me into a seven year warranty but told me I could cancel it anytime. I’m trying to cancel but he will not take my calls or see me because he is too busy. More

Gabe was so great to work with. He really knew everything about the RDX, answered all of my questions and was very knowledgeable and helpful. He was also incredibly patient and not He really knew everything about the RDX, answered all of my questions and was very knowledgeable and helpful. He was also incredibly patient and not pushy. I was respectful of the time I needed to make my decision to buy. I can’t say enough about his customer service. More

Salesperson on phone said I was pre-approved for a used car and good to go. I had the expected down payment. ($1000 on a $9000 car). Was not there when I went to purchase it. A different salesperson ran car and good to go. I had the expected down payment. ($1000 on a $9000 car). Was not there when I went to purchase it. A different salesperson ran my credit and said my score was too low; I’d have to have $2000 down. Then after he ran more numbers with other income I had, he said he’d need $4,000 down. It was insanity. Sat for like five hours waiting for so-and-so to get back to whomever. Meanwhile, the woman that contacted me about the automobile I wanted, as I mentioned, was not there. Then the car salesman shows me this totally different car and says, “I can put you in this car, no problem.” I told him I didn’t want that car. It was weird. Anyway, felt like salesman was talking out both sides of his mouth. Even with not-so-great credit, the lady salesperson said no problem to get me in the car I wanted. But, as I said, she was not there…some family last minute business she needed to attend to. I feel like if i would’ve worked with her, I would have driven home with the car. Instead, I was treated like a broke, penniless customer. And of course with literally thousands and thousands of cars on that street (Milwaukee St) at all types of dealers just sitting there. I walked away in tears, extraordinarily disappointed. More

Salesman was great buying experience as a whole was awesome got a great deal on a rare car would highly recommend awesome got a great deal on a rare car would highly recommend More

Great inventory, work with your budget, very knowledgeable on their products, courteous, friendly and clean. knowledgeable on their products, courteous, friendly and clean. More

Bought a car today, we had Axel. He was very professional, productive, and very straight forward. He made everything very easy to understand.Thankyou for all the help you provided. I He was very professional, productive, and very straight forward. He made everything very easy to understand.Thankyou for all the help you provided. I definitely recomend. More

We visited today and had the pleasure of working with Axel - such an amazing young man who was as authentic as it gets! It was a great enough experience that we started driving to test drive a different Axel - such an amazing young man who was as authentic as it gets! It was a great enough experience that we started driving to test drive a different vehicle, but turned around and came right back and bought the vehicle from him. He’s a great guy and has a bright future! More