McGrath City Mazda
Chicago, IL
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I had a truly great experience purchasing my vehicle at McGrath City Mazda. From start to finish, the process was smooth, transparent, and stress-free. A special thank-you to Yazmin Gaytan, who went above McGrath City Mazda. From start to finish, the process was smooth, transparent, and stress-free. A special thank-you to Yazmin Gaytan, who went above and beyond to make sure I found the right car. She was friendly, knowledgeable, and incredibly patient, answering all my questions and making me feel confident in my decision. If you’re looking for excellent customer service and a team that genuinely cares, I highly recommend McGrath City Mazda—and definitely ask for Yazmin. She made the entire experience outstanding! More
I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. I worked with two different people - Daniela and Ivan. I get back fro days, we agreed on a price and set an appointment to come purchase the vehicle. I worked with two different people - Daniela and Ivan. I get back from procuring the certified check for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Or at least let me know and I would have offered to put down a hold amount. This is completely disrespectful of me and my time. One of the many reasons people don't trust car sales. Rediculous! More
The employees at McGraf Mazda were friendly,courteous and professional.The only issue I had is that I could not understand the inspection video. professional.The only issue I had is that I could not understand the inspection video. More
I had a great experince at McGrath City Mazda. All staff were very hepful and I did not feel pressured at all during the process. As it was my first time buying a car for myself I felt very inform All staff were very hepful and I did not feel pressured at all during the process. As it was my first time buying a car for myself I felt very informed and appreciated the time they took to explain things to me and help answer any questions I had. Everything went very smoothly and I walked out feeling knowledgable and confident in my decision! Yazmin helped me through the time I walked in the door and was so grateful she helped me out! More
Excellent costumer service. They are pretty helpful in explaining things that need to get fix for your vehicle sometimes is hard to understand but they are great with the commu They are pretty helpful in explaining things that need to get fix for your vehicle sometimes is hard to understand but they are great with the communication. More
Bought a Mazda CX-5 here. Tried to get me to pay all these additional fees including a garbage certification inspection fee and warranty items not needed. Offered me $2k bel Tried to get me to pay all these additional fees including a garbage certification inspection fee and warranty items not needed. Offered me $2k below my trade in. Don’t buy a car from this dealership! More

