McGrath City Mazda

Best buying experience ever I had spoken with the used car manager Patrick late Friday night about a Mercedes Benz that was on their website. He told be all about the vehicle and I had spoken with the used car manager Patrick late Friday night about a Mercedes Benz that was on their website. He told be all about the vehicle and answered all my questions without passing me off go a salesman. He asked if I was going to come in and take a look at the vehicle the following day but I wasn't sure what our schedule looked like for Saturday and I told him I would get back to him. The next morning Patrick called me just to thank me for my interest in the vehicle and to let me know if I had any questions I could call him directly on his cell number. I told him my wife and I were going to look at a few other Mercedes we saw online and that we might stop in and look at the one he had. He said he completely understood and that we should do our research to make sure we were getting the best vehicle at the best price. All he asked was that before we purchased a vehicle that we gave him a call to. After looking at the other 3 vehicles something told me to at least go see what he had to offer. So we called Patrick to make sure the vehicle was still available and at this time it was 5:30 and we wouldn't be there until 6:00 or 6:15 and they close at 6. He said not to worry about it come on in take a look at this vehicle he would stay as late as possible. Once we got there he was busy with a few other customers but stopped what he was doing to get up and introduce himself and asked if it would be OK if he had a salesman show us the vehicle while he finished a few things up. So he called Perry over who was great he took us upstairs to the huge indoor showroom and went over all the options on the vehicle and then we went for a test drive and fell in love with the vehicle. When we got back Patrick was finished up with the other customers and brought us into his office. My wife said to him I'm not sure what you have done to my husband but he wouldn't do anything until he came to see what you could do. The other 3 dealerships tried everything they could to get us to purchase from them. Something just told me to go see what Patrick and give him the opportunity to impress me. And that he did everything from the original phone call to finalizing the paperwork was absolutely amazing. No back and forth games no sales pitch that we have all heard a million times. You could tell both Patrick and the rest of the staff were there to help make not only our buying process but everyone's buying process the best it could possibly be. Then on Monday I got a call from Patrick to make sure we loves the vehicle and to see if we had any additional questions. I have bought plenty of vehicles before and very rarely do you get a salesman to follow up just to make sure everything was OK let alone a manager. I HIGHLY RECOMMEND ANYONE AND EVERYONE THAT'S LOOKING FOR A NEW MAZDA OR ANYTHING USED TO GO SEE PATRICK AND THE TEAM AT THE AUTOBARN CITY MAZDA STORE IT WILL BE THE BEST DECISION YOU MAKE More

Bad employees make unhappy customers After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putti After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putting the 3rd row up and find out as we're leaving there is no 3rd row , (only reason we were buying a car was for 3rd row). Our sales associate apologized , assured us we would be taken care of the following Monday after the weekend. We kept the 2 row vehicle for the weekend went home and later that evening tried leaving and neither of the remotes had enough battery to open the vehicle (something I feel should be checked before selling a 20000 dollar vehicle). Monday comes we finally get the remotes to work enough to return the vehicle, upgrade to an even newer Journey and thought we were done and happy. When we left the dealership we were given two keys. Once realizing one of the keys didn't work we returned to autobarn and was told by the horrible customer service "service desk" we would have to pay 140 dollars and couldn't even do it that day if we wanted. We spoke to a manager and he explained that we were only supposed to be givin 1 key and that the employee who made the mistake no longer worked for them but in trying to make us happy gave us a full tank of gas. The manager was probably the most helpful person but unfortunately the manager isn't the sales person most customers deal with on a daily basis. After finally getting everything right besides the additional key that we now have that doesn't work for the car we thought we would take advantage of the "free car wash" that comes with purchasing a new vehicle. After the car wash the car is brought around and the window is completely down. I am not a auto professional but seems pretty basic after a car wash to make sure the windows are up so it doesn't cause water marks. When I went back the next day to get another car wash to hopefully have a better experience I was told it would be over an hour , which wouldn't have been a problem except my precious car wash I was told would take a half hour and took over an hour alone. I explained to the service desk guy who's been there each time I've come in that the wash was horrible and his response was only repeating what I had said "oh it was horrible" was the response. No apology no attempt to make the customer happy. I'm very disappointed that this is where we ended up buying the vehicle but will make sure to let friends , family and review sites not to make the same mistake. More

An enjoyable car shopping experience, at last! Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without running my credit! It that legal, I think not. On New Year's day we walked into Autobarn City Mazda and Dominique assisted us. She was great, down to earth and didn't give us the canned pitch. Instead she was warm, friendly and tried to connect on a personal level. During the negotiations there was a bit of back and forth, in the end we reached a fair deal. Over the next week we received several follow up calls to ask if we had any questions and if we were happy with our purchase, including the GM. A week later we took a road trip and a light came, I sent a text to the manager, Thijs, who responded in less than 15 minutes to explain the issue, exceptional service!! A few weeks later I returned for a car wash ( unlimited washed included for as long as you own the car!) and had the light serviced. The staff was friendly, kept me updated on the status and notified me of a recall that was fixed on the spot. Dominique happened to be in that day and quickly came over to say hello and congratulate me on our new baby girl, the reason for the car purchase. I can not say enough great things about the team at City Autobarn Mazda. If you are in the market for a new car, they are the folks to go see. More

HORRIBLE SERVICE Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little knowledge. More