McGrath City Mazda - Service Center

Recalled service I had a recall on my car. From the moment I called to set up the service to the moment I left with my car. The staff was so friendly, they explained w I had a recall on my car. From the moment I called to set up the service to the moment I left with my car. The staff was so friendly, they explained what needed to be done and they really made me feel at ease leaving my car to be serviced. More

Price Gouging - Deceptive Practices. Terrible Service and Price Gouging. We signed up our 2017 / 15,000 mile Mazda CX-9 for an oil change ($99.95). $100 is already a bit rich for a synthe Terrible Service and Price Gouging. We signed up our 2017 / 15,000 mile Mazda CX-9 for an oil change ($99.95). $100 is already a bit rich for a synthetic oil change but thought it good to have recalls and the like checked out. The service department took advantage of my wife and assertively recommended a 15k Service Special which included a ton of items not included or required in Mazda factory maintenance schedule. $483 later we have an oil change, rotation, two $15 air filters and a bunch of unnecessary "carbon" flushes. She called me crying saying she thought they recommendation was needed to keep the warranty and they recommended it but were only taking advantage of her. My recommendation would be to get your Mazda serviced elsewhere and avoid their deceptive practices. Our previous full service oil changes and 100 point inspections failed to check battery terminals which led to failing to identify corrosion leaving us stranded on the side of the road. This is the second and last vehicle I will purchased from Autobarn. More

First service appointment. I came in the day after an ice storm for my 5000 mile first service appointment. The team was great and was not only able to check that my car was rea I came in the day after an ice storm for my 5000 mile first service appointment. The team was great and was not only able to check that my car was ready for winter, they were also able to remove all of the ice from my car from the day before. More

Service is decent but avoid the waiting area The waiting room space was almost painful to sit in. Unfortunately, my experience was really dampened by the 2.5 hours I ended up sitting in there. I The waiting room space was almost painful to sit in. Unfortunately, my experience was really dampened by the 2.5 hours I ended up sitting in there. I highly, highly recommend putting in an air purifier or something along the lines because the smell of the garage area on top of the smell of smokers was really difficult to be trapped in without any ventilation. Also, as an aside, I find it very unprofessional that the woman at the check-out area is just watching videos on her phone the entire time... More

Great Experience! My service advisor's name was Joe. I had a great experience! He was knowledgable, kept me up to date, checked in with me and made sure I understood My service advisor's name was Joe. I had a great experience! He was knowledgable, kept me up to date, checked in with me and made sure I understood the pricing for each service. You cannot ask for a better experience! This is why I always bring my service and buy from AutoBarn. More

Great service Service and friendliness was great. I greatly appreciated that I was able to get my car in toi the shop the same day I called in. Enjoyed the tea and Service and friendliness was great. I greatly appreciated that I was able to get my car in toi the shop the same day I called in. Enjoyed the tea and treats you had in the waiting room. Your very accommodating. More

Mal servício SEGURAMENTE ESTO NADIE NI LO LEERÁ POR QUE ESTÁ EN ESPAÑOL Y LA DESCRIMINACION REINA EN ESTE PAIS. Lamento mucho tener que decir que la atención e SEGURAMENTE ESTO NADIE NI LO LEERÁ POR QUE ESTÁ EN ESPAÑOL Y LA DESCRIMINACION REINA EN ESTE PAIS. Lamento mucho tener que decir que la atención es malísima, no tienen el mas mínimo repuesto por los clientes. Me hicieron esperar más de una hora para después preguntarme qué había que hacerle a mi carro, cuando dos semana atrás el Jefe había dicho que tenía y que había que hacerle a mi carro. Muy muy mal servicio. Y no que hablar del lavado de los carro me ofrecieron como obsequio y lo dejaron más sucio los vidrios con el mugre igual. Que decepción es MAZDA. More

First oil change You guys are always nice. Only thing is that this was my second time getting a service done and my car wasn’t washed. And I never had my first detaile You guys are always nice. Only thing is that this was my second time getting a service done and my car wasn’t washed. And I never had my first detailed wash when I bought my car in July. More

Exceptional My experience with the Service Department has been Excellent! Justine is always a pleasure! She's Professional, And personal. Justine makes my visits My experience with the Service Department has been Excellent! Justine is always a pleasure! She's Professional, And personal. Justine makes my visits comfortable and relaxed. More

Awesome! I could not be any happier with the service I received from you all. Everything was done quickly and correctly. Even gave me a loaner for my trouble. I could not be any happier with the service I received from you all. Everything was done quickly and correctly. Even gave me a loaner for my trouble. (CX5) that car is amazing!! More