McGrath City Mazda - Service Center

Great Service Brought my car here for an oil change. Customer service was great.. I was in and out in a timely manner. Everyone was really nice. Brought my car here for an oil change. Customer service was great.. I was in and out in a timely manner. Everyone was really nice. More

Above and beyond I came in for recall repairs and was pleasantly surprised how helpful they were without being pushy. They didn’t try to sell me anything extra for my I came in for recall repairs and was pleasantly surprised how helpful they were without being pushy. They didn’t try to sell me anything extra for my 10 year old car with $140k miles that would have been easy. I would have my car serviced there for the last 6 years and going forward if it was not 5 miles from home. They convenience of neighborhood auto shop is too hard to pass up. More

Successful Recall Fix Went in for a recall repair on the brake calipers. Hoped they would only have to replace the shoes but instead had to keep the car a couple days to r Went in for a recall repair on the brake calipers. Hoped they would only have to replace the shoes but instead had to keep the car a couple days to replace the calipers. They lent me a new car to drive around in the meantime. That was pretty nice. Everyone I dealt with was very friendly, especially the lead service desk guy whose name I sadly cannot remember. I'd definitely take my Mazda 6 back there for major service. My key fob battery was low and they replaced it quickly. Now I have to figure out how to change the functionality so it works remotely and I don't have to press the key to the ignition button every time. That part is kind of annoying. More

Oil change I went for Oil change Good customer service Fast service Clean and need Good comunication Delicious snacks,waters,coffee Wi fi internet I went for Oil change Good customer service Fast service Clean and need Good comunication Delicious snacks,waters,coffee Wi fi internet They returned my car clean and washed More

Way above and beyond what was expected I drove in and was immediately greeted by Justine. I described my problem to her in as much detail as I could. Luckily for me Justine was patient and I drove in and was immediately greeted by Justine. I described my problem to her in as much detail as I could. Luckily for me Justine was patient and listened to everything I said without interruption (thanks Justine). A few minutes later, Jerry went on a test drive with me to better understand my problem (again thanks for that Jerry). I felt like I left my car in capable/good hands so right-off-the-bat it was 5 star service. Later that day Justine called/emailed/texted me the diagnosis and we were able to agree and proceed with repairs. Also spoke with Tommy a few times, he was very helpful, a good guy. I wound up getting a loaner vehicle (thanks Barry) until repairs were complete, everything went well there. Two days later I returned the loaner vehicle and picked up my ride. Barry came out again to ensure everything went well, we spoke for a good length of time which made me feel important (was cool). Afterwards I left and no problems since. Thanks to you all for the help in getting my CX-5 back up and running you guys and gals deserve a raise for doing a good job. -Carlos Ramos More

WORST..!!!!!!!!! MAZDA Service Center ever In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanes In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanese guy with a ponytail ) lotted like anything. They charge me total of 253$. They said 140$ is labour/hour. I was like xxxxing why I am an IT engineer, I should be a mechanic who is earning 140$/hour just for disorganize the issue and they took around more than 5 hours of my day for fixing it. I would never ever come over here for the service plus I am gonna post this reviews everywhere so that you guys can learn not to loot someone as he/she doesn't have the knowledge of the domain. If you really think you want me as a customer to be happy please return my half money back and change your looting policy or this mechanics who are involved in looting activity. More

Came in for recall services This place is awesome, waiting area clean. They have the best customer service, they made sure everything that they found was explained clearly after This place is awesome, waiting area clean. They have the best customer service, they made sure everything that they found was explained clearly after inspection More

Justine provided an exellent customer experience Justine was kind, knowledgeable and patient before, during and after my visit. She made sure my transportation arrangements were taken care off and Justine was kind, knowledgeable and patient before, during and after my visit. She made sure my transportation arrangements were taken care off and explained to me what the issues were and how they were repaired. Justine made me feel comfortable and safe. I recommend her services to all customers! She is awesome! More

OIL CHANGE AND MORE I see that was overcharge , For Oil filter 6.37 5kgood full synthetic oil 30.40 Gasket 1.18 And a replace blade wiper rear 7.00 I see that was overcharge , For Oil filter 6.37 5kgood full synthetic oil 30.40 Gasket 1.18 And a replace blade wiper rear 7.00 l 18.50 = 25.50 l}}}}}} = I did like it? For tire rotation, or and other word they move my front tires to the rear , and rear to the front and labor ???? $ 72, In total I paid for change oil 132.41 total, and I really I don’t think it is correct,. As a customer, I feel that what they did was charge just a lot, to change the oil in my car, and obviously I do not feel happy, at all. In any case I sent this email to you , just not to bother you is to let you know my position and also because I do not have the email from Mr. Barry Eisenman - service manager .... who I should have sent this email, I'm sorry Mr. Dan. More

Great service but.. The service was great only thing that was kind of annoying was that I had issues with getting a loaner and when I did the loaner was filthy. I do unde The service was great only thing that was kind of annoying was that I had issues with getting a loaner and when I did the loaner was filthy. I do understand that the service department was very busy but I was told a loaner would be available for me. You would expect the loaner to be presentable for the customer as that may be their next purchase. More