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McGrath City Mazda - Service Center

Chicago, IL

4.7
303 Reviews

303 Reviews of McGrath City Mazda - Service Center

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June 05, 2023

Good customer service and fast attention, George was very attentive and solved all my doubts. More

by lmaria9997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Jun 21, 2023 -

McGrath City Mazda responded

Hello, your kind words mean the world to our team and services, especially when working directly with George! He's the best! McGrath City Mazda looks forward to serving you for years to come!

June 05, 2023

Took car for 25k maintenance which is oil change and rotation. Was pushed to get fuel induction maintenance and brake fluid flush. Both not recommended by manufacturer or necessary. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Borrelli
Jun 21, 2023 -

McGrath City Mazda responded

Doug, our team overly apologizes for any inconvenience that didn't display our normal McGrath five star standard, that you may have experienced! If you would like to discuss your concerns further, please don't hesitate to reach out to our office! McGrath City Mazda looks forward to hearing from you!

June 05, 2023

George did an excellent job getting me in and out. He kept me updated the entire time and explained everything. More

by madcubana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Joe Borrelli
Jun 07, 2023 -

McGrath City Mazda responded

Thank you so much for your five star rating!

May 31, 2023

I visited McGrath city mazda for spring service. I had good experience with staff and service provided. More

by mihirsaurkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Rose, Joe Borrelli, Marko Dragojevic, Alexander Duarte
Jun 21, 2023 -

McGrath City Mazda responded

Hello, we're glad to hear what a wonderful experience you had during your last visit with our team and services! McGrath City Mazda looks forward to serving you for years to come!

May 31, 2023

Great service team always and My service guy Estiv very Very helpful explaining everything Needed with my Mazda CX-9 More

by J.FIGUEROA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estiv with service , Efren Salgado, Joe Borrelli
Jun 21, 2023 -

McGrath City Mazda responded

Hello, our team is delighted to hear about your awesome five star feedback, as well as working directly with some of our incredible team members! McGrath City Mazda looks forward to serving you for years to come!

May 30, 2023

They were very nice , gave me updates and videos of the inspection. Will come back again! More

by Ariana R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estiv
Jun 21, 2023 -

McGrath City Mazda responded

Ariana, your kind words mean everything to our team, as we're extremely grateful! We appreciate your business dearly! McGrath City Mazda looks forward to serving you for years to come!

May 30, 2023

I’ve never had an oil change take as long as it does at this dealership. Also always rack up extra charges and services I don’t have at other places. Also left their trash in my car. More

by Emmylu771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Borrelli
Jun 21, 2023 -

McGrath City Mazda responded

Hello valued customer, our team overly apologizes for any inconvenience that didn't display our normal McGrath five star standard, that you may have experienced! If you would like to discuss your concerns further, please don't hesitate to reach out to our office! McGrath City Mazda looks forward to hearing from you!

May 26, 2023

My service tech, Estiv, was great! Unfortunately, he was off the day my car was scheduled for pick up. After not receiving a call that my vehicle was ready, I phoned at the end of th More

by BJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Estiv Bonete
Jun 21, 2023 -

McGrath City Mazda responded

Hello valued customer, our team is extremely sorry for any inconvenience that didn't display our normal McGrath five star standard, that you may have experienced! If you would like to discuss your concerns further, please don't hesitate to reach out to our office! McGrath City Mazda looks forward to hearing from you!

May 25, 2023

The service department was excellent. Estiv, my service advisor, was professional and easy to deal with. They provided a vehicle inspection video to me that I thought was informative and More

by ChiGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estiv
Jun 21, 2023 -

McGrath City Mazda responded

Hello, we're thrilled to hear about your excellent experience you had with our team and services! As well as taking the time to share your five star feedback! McGrath City Mazda looks forward to serving you for years to come!

May 23, 2023

I lkie the new location. They need to clean the parking lot where cars sre picked up. Tracked a bunch of dust into my car at pickup. More

by kelly_omeara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marko Dragojevic
Jun 21, 2023 -

McGrath City Mazda responded

Kelly, we're over the moon to hear you love our new location, as much as we love assisting you in your every car needs! McGrath City Mazda looks forward to serving you for years to come!

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