McGrath Elmhurst Toyota - Service Center

Had an awesome experience, thank you so much! I appreciate it. Elmhurst Toyota is the best place to go. I appreciate it. Elmhurst Toyota is the best place to go. More

Made an online purchase that was ready the same day. Didn’t end up needing parts as I had to replace the whole caliper and these folks would not give me a refund. They said my items were special o Didn’t end up needing parts as I had to replace the whole caliper and these folks would not give me a refund. They said my items were special ordered when they were ready the same day. The return policy was not included with the packing slip, outdated and obsolete business practices. Take your money and time elsewhere. I only had $50 in return items, if I mistakenly purchased a $300 part and would not be refunded this is not a place at which to do business. More

When I came to have my car fixed young lady was very knowledgeable and courteous, which made my experience one of the better trips for me. knowledgeable and courteous, which made my experience one of the better trips for me. More

I always enjoy bringing my van to Elmhurst Toyota for service! When I arrived, I was greeted by Dave Hsu in your service department, and he was so kind and made sure I knew about the comfortable waiting service! When I arrived, I was greeted by Dave Hsu in your service department, and he was so kind and made sure I knew about the comfortable waiting room and the free coffee and newspaper! My van was serviced well within the time frame he mentioned, and he even had it washed. I was delighted, as always! More

I went for 15000 miles service with my Highlander. As always, the service was done in excellent, professional and courtesy way. Sylvia and Molly took care about whole process in easy and friendly manner. always, the service was done in excellent, professional and courtesy way. Sylvia and Molly took care about whole process in easy and friendly manner. More

Service department was very accommodating - all work was explained ahead of time, and nothing was done without checking with me first. As I needed to wait for a part, staff drove me home, and then picked explained ahead of time, and nothing was done without checking with me first. As I needed to wait for a part, staff drove me home, and then picked me up again when the car was ready. The price I paid was just as quoted, and all my questions were answered thoroughly. This is why I always choose Elmhurst Toyota! More

I fail to see the point in a warranty when said warranty is worthless and dealers are just the same. Got a CEL in my truck after filling up along with a rough idle and sputtering issues. Knowing that I is worthless and dealers are just the same. Got a CEL in my truck after filling up along with a rough idle and sputtering issues. Knowing that I needed an oil change anyway I parked my truck and set out to the dealer the following morning to get it checked out. Seeing that I have a 75,000mi warranty and my truck only has 36,800mi there shouldn't be an issue right? Wrong. After changing my oil Elmhurst toyota called me and stated that they found contaminated fuel in the vehicle and that the issue was not covered under warranty so that if I would like it fixed it would cost $800 to do so. That didn't sit right with me so I went and took a look at my warranty agreement directly from Toyota and saw that fuel system is covered under warranty and the only disqualifying Factor would be if I put the wrong fuel in the vehicle. I didn't go to the diesel pump and I didn't try putting any racing gas in it so it couldn't have been me. I also don't know any rational human being that is testing all of their fuel at the pump. I left a voicemail for the service manager explaining the issue and explaining my findings of the warranty coverage expecting that customer service wasn't completely dead. You would think somebody who is attempting to be a lifelong customer at their dealership would be treated a little better right? Wrong again. Service manager called me back this morning and gave me pretty much the same statement but added that if I wanted to dispute it I could call Toyota financial services and see if they're willing to do anything about it. So he gave me the required information and the corporate number for Toyota financial services so that I could call and inquire about my warranty. You would think a company with a reputation for some of the most reliable Vehicles manufactured on the face of this planet would be willing to help a lifelong customer with multiple Toyota vehicles in his driveway when a catastrophic failure happens before the warranty is even up. That makes sense right? Still wrong. Toyota corporate gave me the same runaround with that suit & tie pizzazz on top of it. They found a very kind way to tell me to go pound sand. So now I sit here with a truck that I intended to drive for a long time wondering if I even want it anymore and wondering if I still want to get another Toyota. I had plans to get a Tundra at some point soon but it seems that Chrysler or Ford it's going to end up getting my business seeing how Toyota has treated me as of late. From this point forward I definitely will not be visiting Elmhurst Toyota for anything because regular maintenance and warranty issues should not be an uphill battle for a customer who enjoys his vehicle. It seems they have a hard-on for squeezing the little man out of his money instead of charging the corporate end. And you would think with all of the things going on with society right now you would want to give the little guy a break but Elmhurst Toyota wants you to dump that wallet. Because unfortunately this isn't the first time either. My last time at Elmhurst Toyota I brought my truck in for a squeaking pulley and the service department was reluctant to do the repair. They had my truck for 5 days before telling me that it was ready and when I picked the truck up it was making the same noise because while they had replaced the bad pulley they left the damaged belt on my truck. It had to sit at the dealership for another 4 days before I got it back in correct running order. If I do stay with the Toyota brand I will have to end up going to Classic Toyota in Waukegan where I bought my truck because both times I purchased vehicles there I was treated very well and had a very positive experience. I would visit them more often it's just that it's difficult to drive an hour away for regular service with everything else I have going on in my life. Classic is an excellent dealership and they treat their customers very well I just wish they were closer. More

Very shady people working here, complete con job in the parts department. Poor description of part compatibility and then only refund half the cost of the returned item because the plastic bag the part cam parts department. Poor description of part compatibility and then only refund half the cost of the returned item because the plastic bag the part came in was torn open. More

i bought this 2020 camry xse v6 from this toyota elmhurst il dealership and after few days i started hearing a weird noise when my car is in idle position and engine is ON. i took it to the this dealership a il dealership and after few days i started hearing a weird noise when my car is in idle position and engine is ON. i took it to the this dealership and next day they called me and said there is nothing wrong with my car. but when i drove again the same noise was there. after some time i took the car again and this time i was told the same story by them. so long story short i went to them 3 times but they always told me that there is no noise. but today when i took the car again and ask the mechanic to go for a test drive with me ,he did noticed the same noise and asked me to leave the car so that he can check it. and then they called me and said that there is some damage to my exhaust shield and this is because i hit the car somewhere. i went to the dealer and asked to meet their service and parts director and actually i was standing at his door but he refused to meet me because he according to him he is busy and dont have time to meet me. i requested again to Daniel(service director) that i had contacted him earlier few weeks ago about the situation and he sent me an email and also promised me that he will look into the matter but he again refused to meet. this is only because he knew that the fault was there in my car and thats was a company’s fault but now they are asking me to pay $613. for the repairs as warranty will not cover it. i told him that when i bought the car 3 times why i was not told that there is some damage and now when you guys are telling me after 6 months and on my fourth visit that its my fault. i told them on my very first visit that the noise is there since the day i bought it. but dealership and service director Daniel refused to address my issue. worst customer service seen by this director Daniel and dealership. they just sold me this faulty car and now am stuck with it. More

Just visited them yesterday... Had scheduled appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old car! Said: can't give me loaner car on that time, because it's out of their policy... asked me about carwash... even didn't do that, at the end... I had recall paper, - even didn't do that... THEY WAS DOING NOTHING DURING 3 HOURS WITH MY CAR! Had small defect on my rear bumper plastic (could fix by myself...), but asked them to see this, - they said: let's go to your native dealership, in Romeoville...)))) I live 50 miles away...:)))) I was calling to Toyota customer service, they were really surprised about all of this "Service"... P.S.: I was reading previous review from one lady: she said they are liers... THAT'S TRUE! More