Evanston Subaru - Service Center

Dorsey Colby has been my service writer for a few years now. She is always helpful, informing me about recommended and necessary service. She presents advice in an understandable way and is conscious of now. She is always helpful, informing me about recommended and necessary service. She presents advice in an understandable way and is conscious of my budget. Dorsey fields my questions about service items and gives me confidence that my Subaru will be reliable for a long time. She is always cheerful. More

This visit basically was a very simple oil change. However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more imp However, it was a follow up visit to a very difficult, dangerous event with my car. Dorsey is exemplary. SHe is excellent at her craft, but more importantly, her thoroughness and compassion is the reason I would recommend this dealership, and would probably return, when considering a new or used car. She is thorough but also concerned for the welfare of your clients. I had a very difficult experience returning 3 months ago from a trip from New Mexico. 2 engine valves ahd burned out due to a significant low oil capacity. (Major issue: WHY does NO check oil light come on to back up service needs? THere was NO warning on my Subaru before CHECK ENGINE light came on 3 hours from home! I was "down" 4 quarts of oil and had burned out 2 engine valves!) Dorsey has insisted in making sure that the repairs that were made have held, and that the residue has not "gunked up" the engine. Her concern for my welfare and safety is responsible for the loyalty I feel for your dealership. Buying a car is a one day experience. Owning a car and servicing it extends for years. I hope you have a recognizable recognition program for your golden employees, because Dorsey is platinum! More

I always feel that I am well and fairly taken care of when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for q when I go to this dealership. Dorsey Colby is very responsive and her communication is excellent. Prices are fair as I have high expectations for quality of work and they consistently meet them. More

While everyone at Evanston Subaru is truly amazing to work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! work with, even the people in the service department go above and beyond. One of those is Dorsey. She sure is an asset to the service department! Her response times to customer inquiries, her knowledge, and her caring, her listening skills and her communication skills are, simply stated, "top notch". Even on her busiest of days, she is extremely pleasant to deal with. I love my Subraru, I recommend Evanston Subaru to anyone who inquires, and when there are issues to be dealt with, I rely on Dorsey. More

Dorsey Colby is excellent. She is straight forward, explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me some explains all that needs to be done, price, time frame, etc. I feel very comfortable with Dorsey and know that she's not going to try to sell me something that I don't need, especially since my car is a '98 that I bought new in '97. More

Last week I have scheduled appointment.Dorsey took care of everything needs to be done. I have been very satysfied with Evanston Subaru. Thank you of everything needs to be done. I have been very satysfied with Evanston Subaru. Thank you More

I came in for some warranty work and upon closer inspection, it was discovered that both the front and rear brakes of the car needed servicing. Dorsey was able to schedule the additional work to be inspection, it was discovered that both the front and rear brakes of the car needed servicing. Dorsey was able to schedule the additional work to be done right away without a second trip to the dealership and arranged for a free service loaner. The work was completed on time (in fact, I got a call that the work was done a full hour before it was promised). I would bring my car back to Evanston Subaru anytime and it was a pleasure to work with Dorsey. More

I have been driving my Subaru Impreza Sport for the last three years. Very satisfied with its performance and maintenance. I have always brought it here for service. Staff is friendly. I've always had m three years. Very satisfied with its performance and maintenance. I have always brought it here for service. Staff is friendly. I've always had my service appointments with Dorsey and she took care of everything that needs to be done. More

I was scheduled for an oil change and tire rotation but after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive se after Dorsey reviewed my service record on the dealership computer she recommended that I also replace the timing belt. This was a very expensive service ($1700) that is apparently needed every 6 years, just the age of my car. As I am going east for the summer and won't have easy access to a Subaru dealer, I agreed. She worked with me to reduce the price with dealer service coupons and arranged for me to have a free loaner car for the day. As we were reviewing the bill at the end of the day I noted that I had been charged for the rental car. Dorsey was able to delete that charge, after several phone calls to other folk at the dealership. I have had my car serviced by Evanston Subaru since I bought it from them in April 2007, other than an annual oil change in Massachusetts where I spend 4 months each summer. I must trust that what the intake personnel tell me is correct, as I have no way of knowing whether their recommendations are in my best interest or not. All in all I believe the Service Department is honest. trustworthy and willing to explain their recommendations to me in a clear and understandable way. I LOVE my Outback! More

I was very pleased with my service experience this past week. Even though I did not have a scheduled appointment to get a routine servicing of my car, I was in and out in a short amount of time. I was very week. Even though I did not have a scheduled appointment to get a routine servicing of my car, I was in and out in a short amount of time. I was very pleased with the friendly manner of Dorsey and other personnel there. I have been very satisfied with Evanston Subaru in Skokie since purchasing my first Subaru there about a year ago. More