McGrath Honda of Elgin - Service Center

Clean and efficiently ran. Staff helpful and attentive to detail. However this survey demanding 15 words is very annoying Staff helpful and attentive to detail. However this survey demanding 15 words is very annoying More

The dealership is always clean and well kept. The staff are friendly and transparent on what is being worked on with my vehicle The staff are friendly and transparent on what is being worked on with my vehicle More

Service was done timely and staff was courteous. Appointment availability was good. No other feedback Appointment availability was good. No other feedback More

Always friendly and professional. The waiting area is always clean and comfortable and coffee is always good. The waiting area is always clean and comfortable and coffee is always good. More

This service was for my initial oil change and tire rotation. I scheduled service on my Hondalink app, which was very simple. I waited for my vehicle while the service was performed, it was completed rotation. I scheduled service on my Hondalink app, which was very simple. I waited for my vehicle while the service was performed, it was completed in the time that was estimated to me. Also in that time a complete vehicle inspection and car wash was done. More

This was service maintenance and was handled in a reasonable amount of time. Service rep was very informative and kind. reasonable amount of time. Service rep was very informative and kind. More

there was a bit of confusion regarding what parts to order, but once that was sorted, everything was perfect order, but once that was sorted, everything was perfect More

Went in for oil change and was told it would be $99, I told the technician that I had a coupon, while I searched on my phone he told me he could take $15 off and when I found my email coupon, turns out it told the technician that I had a coupon, while I searched on my phone he told me he could take $15 off and when I found my email coupon, turns out it was for $59. ALMOST $40 difference!!! Why aren't coupons saved to my account if they were emailed to me? Instead I feel like the service desk tried to get an extra $40 from me? This should be addressed as it seems very deceiving. I was also not informed that I needed a new air filter until I saw the paperwork at check out after being there for almost 2 hours. Was also told that the car wash didn't work but got to the car and it was washed. Was not a very attentive experience as it has been in the past. More

My first service experience was good. My purchase of the car left me with a feeling that people did really not know much about the cars. We worked with three different salespeople, and no My purchase of the car left me with a feeling that people did really not know much about the cars. We worked with three different salespeople, and no one spent the time detailing the proposed cost and the items that were included. In both dealing with the sales and service departments people seem to overpromise on the schedule and then provide excuses for the slippages. More