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McGrath Kia of Highland Park
Highland Park, IL
36 Reviews
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Showing 36 reviews
September 04, 2025
Deceptive Pricing and Disrespectful Treatment I leased a 2025 Kia Sorento PHEV from McGrath Kia of Highland Park on July 26, 2025. The dealership’s own Easy Buy portal advertised this exact vehicle (same a 2025 Kia Sorento PHEV from McGrath Kia of Highland Park on July 26, 2025. The dealership’s own Easy Buy portal advertised this exact vehicle (same VIN) at $46,665, with my trade-in valued at $3,346, and an estimated monthly lease of $653–$683. Instead, my signed lease shows a gross capitalized cost of $62,766.09, only $1,000 trade-in credit, and $2,500 in add-on products (maintenance + wear & tear) slipped into the contract. My monthly payment is $879.71, nearly $200 more than advertised. When I questioned this, the general manager brushed it off as a “misunderstanding.” The entire process was unprofessional and dismissive. Staff ignored my trade-in paperwork, added products without consent, failed to prep or explain my vehicle, and treated me like I wouldn’t notice the discrepancies. As a woman shopping alone, I was talked down to and forced to advocate for every basic detail. This dealership engages in bait-and-switch pricing, forced add-ons, and sexist treatment of customers. Avoid McGrath Kia of Highland Park at all costs. More
by jaroquine
August 20, 2025
McGrath Highland was very accommodating to my price point. Clean environment with large inventory and friendly staff. Very thorough at explaining taxes and costs and great detailing of vehicle upon pur point. Clean environment with large inventory and friendly staff. Very thorough at explaining taxes and costs and great detailing of vehicle upon purchase! More
by Almanza0701
Employees Worked With
Nicholas
August 01, 2025
Felt like I was getting scammed by a cheesy used car dealer. Flew to Chicago to pick up a certified Kia Carnival. Vehicle has a cracked and misaligned fender which should not be certified accord to K dealer. Flew to Chicago to pick up a certified Kia Carnival. Vehicle has a cracked and misaligned fender which should not be certified accord to Kia checklist. Didn't give me all my paperwork and they took 2 weeks to send in my registration which I need and am still waiting for. Be careful with this dealer! Kia hasn't been much help either. More
by jimbo
Employees Worked With
July 28, 2025
This was our very best car buying experience in all of the years of buying vehicles! Excellent customer service! Super impressed on the Lia vehicles and the warranty cannot be beat! I highly recommend thi the years of buying vehicles! Excellent customer service! Super impressed on the Lia vehicles and the warranty cannot be beat! I highly recommend this dealership! More
by Cindy Warner
July 23, 2025
Highly recommend this dealer. They worked with us to find best option for our family and were most competitive on price. They worked with us to find best option for our family and were most competitive on price. More
by RShan21
June 18, 2025
Had a great experience and Joanna was wonderful to work with. Answered every question and helped work with me around my requirements. Highly recommend! with. Answered every question and helped work with me around my requirements. Highly recommend! More
by filipraheem
May 27, 2025
We had a great experiencing leasing our latest car. Everyone we worked with was knowledgeable, patient, and helpful. This was a big deal for our family and we felt well taken care of and confident leav Everyone we worked with was knowledgeable, patient, and helpful. This was a big deal for our family and we felt well taken care of and confident leaving with our vehicle. We hope to become lifelong McGrath customers. More
by Jbg
Employees Worked With
Joanna, Greg
May 15, 2025
3rd Kia from this dealer. Good experience with sales and finance. Salesperson should be more knowledgeable on “setting up” the dashboard details- I.e. Kia roadside assistance, Good experience with sales and finance. Salesperson should be more knowledgeable on “setting up” the dashboard details- I.e. Kia roadside assistance, deleting channels, etc. Had to come back 3 times. Rev. Ron More
by chaplainronvalentine
Employees Worked With
Breanna
May 02, 2025
Superb sales and delivery service. Vehicle wasn’t at the dealership, but they sent the salesperson and another driver an hour away to attempt to deliver it same-day. Unfortunately, d Vehicle wasn’t at the dealership, but they sent the salesperson and another driver an hour away to attempt to deliver it same-day. Unfortunately, due to traffic (out of their control), it was late and we took delivery the next morning. They did a nice job of communicating progress and REALLY worked hard to accommodate us. More
by Tim R
Employees Worked With
Julio, Abdullah, Greg, Ashrena
