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McGrath Kia of Highland Park - Service Center
Highland Park, IL
6 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6 Reviews of McGrath Kia of Highland Park - Service Center
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August 07, 2024
I would give 0 stars if I could. If you’re considering using this dealership for service, save yourself the frustration and go somewhere else. This is the absolute worst dealershi If you’re considering using this dealership for service, save yourself the frustration and go somewhere else. This is the absolute worst dealership I have ever dealt with. I dropped off my car for service and called them more than 10 times, left over 3 voice messages, and sent 3 text messages, but never heard back. Finally, one lady called and said she would follow up with the manager but never did. When I finally went to the dealership in person, the manager, David (I believe), had the audacity to suggest that if I was unhappy, I should just take my car elsewhere. He didn’t even bother with a simple apology! This manager acts like he’s doing me a favor by taking my car elsewhere. The level of disrespect and unprofessionalism is beyond shocking. Avoid this place at all costs if you value your time and sanity. They don’t care about your time, do terrible business, have zero communication skills, and don’t even know how to say “we’re sorry.” If you want a nightmare, service your car at this dealership. More
by Behzad
Employees Worked With
David
December 26, 2023
Brought car in for routine service and my service advisor was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checke was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checked to see if I needed anything while I waited for the vehicle. Extremely pleasant experience. More
by rmb0202
Employees Worked With
Service Advisor
December 20, 2023
Do not, and I mean do not purchase or get your car repaired here. They lack basic communication skills and will “magically” lose your check if you’re going through insurance. They give you “timelines” repaired here. They lack basic communication skills and will “magically” lose your check if you’re going through insurance. They give you “timelines” of when your car will be finished but has failed meeting said timelines every single time. If you have any additional questions about your car, you can forget getting in touch with someone right away. They will force you to leave a VM which takes them hours to get back to you and when they do get back to you, no one knows anything about your car. Manager Salman isn’t any help either. Very nonchalant and lackluster. Go somewhere else where they will appreciate your service! More
by lone wolf
Employees Worked With
Gianna and Salman
October 31, 2023
Revolving Door for Service Advisors or Staff that don’t communicate with eachother or understand how to use their internal systems correctly. Over charge and give you things that are not necessary for your communicate with eachother or understand how to use their internal systems correctly. Over charge and give you things that are not necessary for your vehicle. Feels more like a retail shopping experience, rather than a Service Department that is dedicated to what is best for your vehicle. More
by bwexler92
Employees Worked With
Gianna and Jose or Jesus
