McKinney Buick GMC

McKinney Buick GMC responded

Thank you for your review! We're glad to hear that you found the staff at McKinney Buick GMC to be friendly and courteous. We appreciate your feedback regarding the organizational structure, and we'll take it into consideration to ensure smoother operations in the future. Our goal is to provide a seamless experience for our customers, and we'll work on optimizing our processes to better serve you. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your feedback and hope to exceed your expectations in the future!

McKinney Buick GMC responded

Thank you for your review! We're thrilled to hear that you had an excellent, efficient, and professional experience at McKinney Buick GMC. Providing a no-nonsense approach to car buying and delivering the best experience possible for our customers is what we strive for. We're delighted that we could meet your expectations and provide you with the best buying experience you've ever had. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for your review! We're thrilled to hear that you had a positive experience at McKinney Buick GMC and that our team's kindness made a difference for you. Providing amazing support and ensuring customer satisfaction are our top priorities, and we're delighted that we could help you find your car. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

McKinney Buick GMC responded

Thank you for the fantastic review! We're so happy to hear that you had a positive experience at every step of the process, from management to sales to service. Clear communication is incredibly important to us, and we're thrilled that our team excelled in keeping you informed. Thanks again for choosing us!

McKinney Buick GMC responded

Thank you for your candid review regarding your recent experience. We sincerely apologize that the advertised Certified Pre-Owned (CPO) vehicle and warranty process fell short of your expectations. We would appreciate the opportunity to discuss your experience in more detail and regain your trust. Our General Manager, David Kelley, would like to connect with you directly to apologize and answer any questions you may have. David can be reached at Dkelley@mckinneybuickgmc.com. Thank you again for bringing this matter to our attention. We look forward to hearing from you and working to regain your confidence.

McKinney Buick GMC responded

Thank you so much for your kind words about Brad Reed! We're thrilled to hear that he provided such exceptional service and went above and beyond to take care of your Yukon. It means a lot to us that you trust Brad and the McKinney Buick GMC service department, even though there's a closer dealership to you. We appreciate your business and look forward to serving you again in the future. Please don't hesitate to reach out to Brad directly if you ever have any questions or concerns.

McKinney Buick GMC responded

Thank you for the kind words! We're happy to hear your Suburban service went smoothly. Joshua's dedication to helpfulness and professionalism is exactly what we strive for at McKinney Buick GMC. We'll be sure to pass on your praise! Knowing your experience made you want to return is the best compliment we can get. We look forward to seeing you again for your next service needs.

McKinney Buick GMC responded

Thank you for taking the time to leave this fantastic review! We're thrilled to hear that your experience with our service department met your expectations, and that you've consistently had positive interactions. We'll be sure to pass your kind words on to the entire service team. We're especially glad to hear that Sam provided such exceptional service. Thanks again for choosing us!

McKinney Buick GMC responded

Thank you for taking the time to share your recent service experience. We're glad to hear the work you requested was completed as expected. However, we sincerely apologize that you felt pressured to purchase additional services and for the lack of communication regarding the completion of your truck's service. At McKinney Buick GMC, we strive to provide a transparent and comfortable service experience for all our customers. We understand how frustrating it can be to wait for an extended period without updates, and we apologize that the service representative didn't inform you when your truck was ready. We're also committed to offering service recommendations based on your vehicle's inspection, but these recommendations should always be presented in a clear and pressure-free manner. It sounds like that wasn't the case in your situation, and we apologize for that. To ensure your concerns are addressed directly, we'd like to connect you with Dan Irwin, our Service Department Director. His email address is Dirwin@nissanofmckinney.com. Dan would appreciate the opportunity to discuss your experience in more detail and ensure similar situations don't occur in the future. Thank you again for your feedback. It helps us identify areas for improvement and provide a better service experience for all our customers.

McKinney Buick GMC responded

Thank you for the fantastic review! We take pride in having a service department filled with intelligent, kind, and efficient employees. It means a lot to our team to be recognized for these qualities. We strive to provide exceptional service at McKinney Buick GMC, and your feedback lets us know we're on the right track. Thanks for choosing us!