McLoughlin Chevrolet

I do not recommend this dealership if you live any kind of distance from them. We live on the oregon coast so its a long drive. They supposedly had a lincoln aviator with a fair price and low miles and goo of distance from them. We live on the oregon coast so its a long drive. They supposedly had a lincoln aviator with a fair price and low miles and good carfax (guess I should have known better and that it was too good to be true huh!) and my husband and I had told tanny that we were going to come down on saturday and probably buy it we had the cash and everything. Anyway saturday morning tanny called at first tanny called saturday morning and said that we wouldnt be able to see it till monday and she didnt know what was going on with it at first so she said she would track it down and get some pictures and let us know when we could see it as we told her we had planned on going over there and buying it that day because that is the exact suv we wanted to buy for quietness for my husband since he is the one who does the driving as I am legally blind and cant drive anyway so she called back a few minutes later and said that she emailed me some pictures and to go ahead and come over because it was out of detail now and would be ready in a half hour well its a 2 hr drive from where we are so ok we start getting our preschholer ready and getting stuff out the door and packing some stuff in the car for the trip and she calls again and says that someone else from their honda dealership has someone else coming to see it well we told her that it was a long drive and there was no way we could get there so we were ready to just not waste our time then and not go there but then she called us back and said to go ahead and come just try to hurry as the peoples appt wasnt till 4:15pm and that she had the keys on her and that she would keep the keys with her and make sure that we had the chance to see it and we figured we could easily get there before 4:15pm which we did we got there at 3pm we would have been there earier but all the back and forth phone conversations set us behind plus traffic and we dont get cellphone reception in the coast range so it would have done no good to give her our cellphone # so we gave her our home phone although she should have just told us not to come if the car did sell and or wait it out before we make a trip as most car dealerships will at least say why dont you wait so you wont waste a trip. Well needless to say when we got there at 3pm and asked for her she wasnt there in fact the sales guy said she was running errands (how convienent!) so they ushered us in the waiting room so we could track her down and of course the sales guy that helped us I think it was allan told us that the car had sold and then the sales mgr came in and said he would buy us a free tank of gas which was nice and then they tried to steer us to a different car of course we did try out 2 cars but they were just not what we wanted and were just to loud for my husband. I think that tanny should have been at the dealership and she should have been the one to tell us the aviator sold and been the one to apologize not some other sales person or sales mgr or whoever that would have been the morally right thing to do oh wait I guess we are dealing with a car dealership so I guess doing the right thing morally is not on the high list of priorities but if it was me and I worked in retail for over a decade and if I made a mistake I would personally apologize and would do what I could to make something right but I would at least personally apologize but I guess they dont believe in that kind of thing at car dealerships I didnt expect the car sales mgr or some other sales guy to have to apologize or be the ones to tell me I think that tanny should have been there and told me and my husband since I thought we would be dealing with her as I thought she was going to be our sales person so that was frustrating. Our sales person I think it was allan I am not sure and the sales mgr manny were friendly and I did appreciate that they at least paid our gas on the way home so I appreciated the customer service on there part. IN the end I dont think they really had the aviator to begin with I think it was one of those vehicles that dealers are notorious for saying they have to lure you in and then when you get there it mysteriously sells half an hour before you get there plus in he beginning she intitially told us that we wouldnt even be able to see it till monday to many discrepancies in the story of the aviator the other thing is that at this dealership is that they dont reserve the car for you to look at like lexus of portland does even if you have to put down a deposit its just every man for himself apparently not cool because my husband and I had the cash and we would have probably even put down a deposit or something if they would have reserved the aviator for us to look at so that might be something that this dealership might want to start doing but maybe they do that too but just pretend like they dont who knows? All I know is we didnt drive home happy more like we drove home with a headache. My advice is to just try to steer clear of gladstone and the whole auto row there if you can I guess I should start looking at the lexus of portland inventory again or I will probably just go to dicks mackenzie ford in hillsboro cause they are pretty nice there too and they always have the cars they advertise on sale. So moral of the story if a dealership has a vehicle for sale and if it sounds to good to be true or seems like a good deal then it probably is too good to be true and the vehicle probably doesnt even exist or if they did have it they sold it right away snd didnt bother to take it off the inventory but just used it to try to bait and switch you to some other thing you dont want thinking that you will be so desperate that once you get there that you will just buy any old thing to make you feel better about them not having the car. This dealership is shady in that way so if you go there tread with caution cause instead of driving home happy you might be driving home with a headache. More

I recommend that everyone stay far away from this dealership!!! I don't remember the Finance Manager's name but he was extremely rude, and disrespectful!! He treated me as if I was less than him just dealership!!! I don't remember the Finance Manager's name but he was extremely rude, and disrespectful!! He treated me as if I was less than him just because I didn't have anything for a down payment. Ummm...hello!!! Have you looked around lately, the economy is crap! It doesn't stop there. My first interactions were with my sales person Tanny Brown via email. I was approved for my own financing. I explained to her over and over again via email what the stipulations were and she told me we would be able to work something out for the vehicle that I wanted and fit the criteria. I test drove the car and loved it. Then She said they were going to see if they could find me better financing but that we would move forward with financing that I already had if they couldn't find me a better deal. She had me put insurance on the car and everything. So I'm thinking "great! I'm getting this car, they don't have you put insurance on a car until they are sure you can get it." Then she even has the lot attendant clean it up and take all of the sale stickers off of it. Then next thing I know its time to meet the finance manager. he told me we couldn't use my financing even though Tanny told me and indicated several times that I would be able to use my financing as her finance manager was very familiar with my finance company's requirements. They were not able to get me a deal with any other financing that I could reasonably afford. Which is fine, however, that is not what I was told before I came in. I also made it very clear several times that if they could not work with my financing for that car that I didn't want to waste my time. I only had one business day to obtain a car, as my car had broken down completely. I had to re-arrange my work schedule, co-worker's schedule and my familie's schedules to go in that day, and it all ended up being for Nothing but headaches. More