Jim Doran Auto Center - Service Center

Have used this dealership for the last 3 oil changes and service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service my truck due to their outrageous pricing for an oil change and tire rotation. I just had my invoice, and it cost me with a veteran's discount $411 dollars for an oil change and tire rotation. The pricing has gone up 110 dollars from 6 months ago. I wouldn't mind spending extra for good service but again, the service department employees have zero customer service skills. More

Have used this dealership for the last 3 oil changes and service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service my truck due to their outrageous pricing for an oil change and tire rotation. I just had my invoice, and it cost me with a veteran's discount $411 dollars for an oil change and tire rotation. The pricing has gone up 110 dollars from 6 months ago. I wouldn't mind spending extra for good service but again, the service department employees have zero customer service skills. More

TL;DR They broke a part on my truck and refused to replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple bo replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple body and glass shops, and finally took it to the dealer hoping they would have a quick fix. I detailed to the service advisor that only one small part on the regulator for the backlite window was malfunctioning. The cable spooler and motor were working correctly. I demonstrated for him opening and closing the window and was very explicit that the tech needed to focus on only the one part. When I got my truck back, the tech recommended an entire new regulator, to the tune of $1200, the part being only $200. I questioned the advisor, so he, the tech, and I all went out to the truck so the tech could show why he recommended such. He then showed that the cable inside the spooler had come unwound and was fraying and binding, which it was not when I dropped the truck off. When I asked why he hadn't looked at the one part I had pointed out, he said they normally just glue those down. I asked the advisor what the dealership was going to do since they had broken a part that was in working order before they touched it and he said they couldn't be held liable. The next day, I called the Service Manager. I told him the entire story, and he spoke to the tech (the advisor apparently quit that very night), then called me in the morning offering to go half on the labor for the replacement. Since Chrysler lists it as 4 hours for a 30 minute job, that would still be far higher cost than for me to replace it myself, so I refused. I should count myself lucky it's only a $200 part and they didn't break anything else. More

The service department is horrible. They have no customer service skills and no compassion for their customers. They have had my Jeep Grand Cherokee for 5 months now and still have not They have no customer service skills and no compassion for their customers. They have had my Jeep Grand Cherokee for 5 months now and still have not been able to get a transmission. They just keep telling me it is on order and there is no ETA. This is not acceptable. I work in a job where people order things everyday. When a customer's order is delayed and they want to know what is taking so long I look into their order, make phone calls and do tracking to see what is going on. I then give my customer's a detailed explanation of why there is a delay. I also make sure to apologize to my customers and make sure they know they are important to me. At this point I am considering getting a lawyer to see what my rights are. More

Worst Service Department Ever! Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep Attempted to have a Jeep vehicle serviced under factory warranty and after waiting two weeks for our appointment we where turned away and our new jeep was never repaired! More