Mercedes-Benz Fort Walton Beach

DO NOT GO TO THIS DEALERSHIP. STAY AWAY!!! I have been waiting over a full year -- since July 8, 2024 -- for a refund for services that were never completed. I was charged by M STAY AWAY!!! I have been waiting over a full year -- since July 8, 2024 -- for a refund for services that were never completed. I was charged by Mercedes-Benz of Fort Walton Beach, OVER $2,000.00, and despite catching their error and reaching out multiple times, I've received nothing but excuses, silence, and stalled responses. Managers Marcus and Connor (everyone else was very helpful) have gone out of their way to avoid resolving the issue. Calls are ignored. Promises are broken. Conversations lead nowhere. Their approach is passive stonewalling -- dragging this out for months in hopes I'll give up. Turns out, I'm not alone. This dealership has a "C" rating on the BBB, with multiple complaints, one of which they never even bothered to answer. On Yelp, Carfax, and Cars.com, you'll find the same themes repeated: deceptive billing, ghosted follow-ups, and mismanaged service. Mercedes-Benz is supposed to stand for excellence. This location stands for the opposite. Avoid this place at all costs -- unless you enjoy paying for work that never gets done and spending a year begging for your own money back, or waiting forever to get basic customer service requests filled. More

My initial experience with the sales department was terrific, but then I needed to schedule an appointment for my ceramic coating. From day one, I was given the run around, which continued for almost t terrific, but then I needed to schedule an appointment for my ceramic coating. From day one, I was given the run around, which continued for almost three or 4 months. Finally, I get the car in for ceramic coating. The loaner I requested was not reserved, so I had to stay at the dealership. I checked the vehicle in at 11:00 and left around 1:30 or so. So it only took two hours or less for a ceramic coat….When asked about the scratches still in the paint on the bumper? The service manager told me they only add a clear coat over everything. Correct me if I’m wrong, but meticulous detailing steps go into ceramic coating, and process for a proper ceramic coat should’ve taken anywhere from 24 to 48 hours or longer, depending on the vehicle type.. I’m not a professional, but shouldn’t give or take the steps below have been applied: Surface Preparation: for a ceramic coat is: Thorough Cleaning: The surface (e.g., a car's paint) must be meticulously cleaned to remove any dirt, grease, or other contaminants that could interfere with the coating's adhesion. Decontamination: This step removes embedded pollutants like iron particles and other contaminants using methods like clay bar treatment or specialized chemical decon products. Paint Correction: Any imperfections in the paint, such as swirl marks or scratches, are addressed through polishing to create a smooth, even surface for the coating. Panel Wipe: An Isopropyl alcohol (IPA) wipe is often used as a final step to ensure the surface is free of any residues that could affect the coating. Then the application of the coating…. 2. Ceramic Coating Application: I’m positive none of this happened. My vehicle still has iron particles, scratches, and swirl marks. . My car's interior looks like I did a half-assed, amoral wipe down. Now I have to spend $2000 to fix their lackluster job. If I could rate their service department a zero, I would. It's the worst customer service I've ever experienced. More

Service department Manager is a joke and their employee Gay is very unprofessional and rude, especially when he was mocking my 17 Year old E-320 is worthless than their brand new car! He should be fired! Gay is very unprofessional and rude, especially when he was mocking my 17 Year old E-320 is worthless than their brand new car! He should be fired! More

We have been trying to use this dealership for the warranty maintenance on our cars for more than 4 years, but have now given up. We had a recurring notice on our Mercedes app that the battery was not warranty maintenance on our cars for more than 4 years, but have now given up. We had a recurring notice on our Mercedes app that the battery was not charging or staying charged. We were given numerous reasons why they could not fix it so we contacted Mercedes of Pensacola and they had the problem identified and fixed right away. Next, we bought a new car from the Ft. Walton dealership and paid extra for exterior paint protection to be applied before driving it home. After getting the car home I found the detail shop and not removed the adhesive from the car when protective plastic is applied to the cars during shipping. I could not understand how they could have washed and cleaned the car without noticing this adhesive on the doors, I took it back and they removed the adhesive and reapplied the paint protection. (Allegedly applied the protective coating) For my second annual service, they said the performed everything needed, but then I received a notice from CarFax that my tires had not been rot. When I asked the dealership about this issue, they couldn’t say whether they had rotated the tires or not. I then asked for a seat over be replaced, as there was a hole in it and the car was still under warranty. I had paid more than $2,000 for extra interior and exterior protection that was to cover the car for 5 years. After spending 2 months driving back and forth to the dealership so they could take pictures, tell me they were working on getting the seat repaired, I was told by the service manager they were not going to do anything, but would give me the name of someone who could make the repairs for me. I then complained to the manager, who agreed my seat should be covered and he said he would work on it and get back to me. I waited on the manager for more than a week and never heard back. I then called Pensacola Mercedes who agreed to make the repairs under the warranty and scheduled the service. It is sad so many people have to drive by the Ft. Walton Mercedes dealership and drive to Pensacola just to get professional service. More

000め★ 5 minutes ago I recently traveled from Lafayette Louisiana to Destin Florida for the Christmas Holidays. I wanted to purchase new tires from my local Mercedes dealership before the trip but the size Louisiana to Destin Florida for the Christmas Holidays. I wanted to purchase new tires from my local Mercedes dealership before the trip but the size tires my car takes where not in stock and if ordered they would not have come in time. I called Mercedes Benz of Fort Walton Beach, they ordered my tires and installed them while I was in their area. The reason I am taking the time to write this review is to thank the Fort Walton Dealership for their excellent service. Joe in the service department was great and I had the pleasure of visiting with the General Manager Ray Villarreal, who I have to say was one of most sincere and professional persons I have ever dealt with, ever. I highly recommend Mr. Villarreal and Mercedes-Benz of Fort Walton Beach. More

The Service Manager, Thomas, was professional and courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated. courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated. More

The worst Mercedes dealership ever. We’ve owned many & used dealerships in 3 different states - this one terrible. Don’t use this dealership if you want honest & reliable people. used dealerships in 3 different states - this one terrible. Don’t use this dealership if you want honest & reliable people. More

Horrible service center took two weeks of my car sitting in the service area, now I have the car back pretty much the same issues but not as bad l called the service center and three days in latter no call in the service area, now I have the car back pretty much the same issues but not as bad l called the service center and three days in latter no call back this place represents Mercedes Benz and they need to go away, money not well spent More

I just brought my MB G65 in for warranty work on 9/9. I had an issue with power steering, and tire air pressure. I was told all fixed. When I drove away I noticed the air pressure light was off. When I had an issue with power steering, and tire air pressure. I was told all fixed. When I drove away I noticed the air pressure light was off. When I got back to Destin I realized they over inflated my tires in front by 10 psi, and 4 psi in the rear...Way to fix my tire pressure! Called Terrance in service and advised him, was told he would get back with me...well its now 3 days, I guess he could’ve find the “stupid” tech that inflated my $250k car with too much air...I would never recommend these guys for any work! More