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Mercedes-Benz Of Fredericksburg
Fredericksburg, VA
331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 331 reviews
February 05, 2026
DO NOT DEAL WITH THIS DEALERSHIP! * This is long winded but necessary for context. And I am so upset with myself for not getting the Boss (LOL) & BIG Boss (LOL) names I actually * This is long winded but necessary for context. And I am so upset with myself for not getting the Boss (LOL) & BIG Boss (LOL) names I actually waited a month to write my review, not wanting to go off emotion. Well, today I am still baffled as to how and why they conducted business in the manner they did. And, evidently I’m not alone based on some of the other reviews I have read. I was in discussion with Brandon White for approximately 2 weeks (Christmas holidays prolonged things). We agreed on pricing and scheduled my test drive. I drove the 1.5 hours to the dealership. I had a paid off trade-in and check from my bank for difference (I rejected their financing because they would not have been able to beat my rate). Upon my arrival Brandon came out exclaiming "They say they are selling the truck to someone else!" I was taken aback, but he assured me that we were going to do the deal. He gave me the key to test drive the vehicle. During the test drive, Brandon calls me to say "My boss has your keys! I left the dealership because I don't like what is going on." Shocked, I return to the dealership and ask for "Brandon's Boss" (his name escapes me). He comes out and asks me to come to his office. He tells me that someone had come into the dealership that morning 20 minutes before I arrived and they will be purchasing the vehicle. When I asked if it is normal for their salespeople who are agents of the dealership to renege on their word? His response was "First Come First Served". Now at this point I am getting incensed, and I may have let him have a few choice words. So, another guy comes rushing out - I guess he was the Boss' Boss (BIG BOSS - LOL). He says that he wants to make it right and offers to sell me a different truck. He says, "It already has the big rims & tires on it!" I told him "I am a 57-year-old man, why would I want that? And do you think all Black people want BIG RIMS?!? I stated that I was feeling there were some type of undertones in our interaction and his response was "Most of our salesmen are Black." Honestly, that was the response - I can't make this up! Let's be honest - we all expect a certain level of "nonsense" when buying a car. But the microaggressions/subtle racism should not be a part of that expectation. Neither should a total disregard for another's time, effort, and money (gas & had to comfort myself with lunch afterwards - can you blame me?!). Luckily, I regained my composure and left the dealership. This isn't about not getting the truck. It's a Bronco, there are literally thousands of them out there - and I purchased one the next day. It's about common decency, consideration, and respect. None of which I felt I received from the moment of entering their lot. A very disheartening experience. And, sad in today's social climate. More
by BEN WILLIAMS
Employees Worked With
Brandon White
January 12, 2026
stay away from this dealership. . read the reviews, they are liars to get a sale. i am an 100% disabled veteran and they are liars and will tell you anything to get a sale.. there ar . read the reviews, they are liars to get a sale. i am an 100% disabled veteran and they are liars and will tell you anything to get a sale.. there are other dealerships that are trustworthy... read the lowes More
by terian23
Employees Worked With
Lucas Hidalgo, Whitney Graves
December 28, 2025
I recently purchased a certified, like new S 500 from Mercedes-Benz of Fredericksburg, and I can honestly say I have never felt this good about buying a car. I’ve been driving Mercedes vehicles for over Mercedes-Benz of Fredericksburg, and I can honestly say I have never felt this good about buying a car. I’ve been driving Mercedes vehicles for over 30 years, and this was the first time I was treated with such genuine care, kindness, and respect throughout the entire process. The car was inspected thoroughly, and every detail of the sale—and how to operate the vehicle—was clearly explained to me. They were more than fair with the trade-in value of my BMW, and they even promised an upgrade before I left the dealership…which they absolutely delivered on. I arrived about an hour and a half before closing, so some preparation steps couldn’t be completed beforehand. Even so, I was the last customer in the dealership and never once felt rushed or pressured. The staff was patient, attentive, and followed through on every single promise. In fact, instead of me having to call them, they called me. Jake Huber, Justin Van Hoven, Mike in the Service Department, Whitney in Finance, the finance manager, and even the receptionist—everyone there was outstanding. The entire building is filled with caring, professional people who truly stand behind their cars and treat customers like royalty. Let’s be honest—Mercedes-Benz isn’t the cheapest car on the market, so being taken care of at this level really matters. I’m extremely picky, and I won’t be going anywhere else to buy a car. I genuinely love and, most importantly, I TRUST the staff at Mercedes-Benz of Fredericksburg. Sabrina More
by Bree
Employees Worked With
Jake Huber - ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ , Whitney Graves
October 23, 2025
STAY AWAY! !!!!! SHADY. STAY AWAY. They lie and sell cars with coolant issues. Was going to buy a Miami Blue BASE 911. Started it up and threw a coolant code. As !!!!! SHADY. STAY AWAY. They lie and sell cars with coolant issues. Was going to buy a Miami Blue BASE 911. Started it up and threw a coolant code. Asked to have it sent to Porsche for PPI. They said it was “ALREADY THERE.” I swung by on a Sunday and SURPRISE IT IS STILL THERE! Stopped by today & they said it “self resolved.” I’ve owned Pcars for 25 years and these people think the consumer is not knowledgable. They had me wait 20 minutes to look at the car for a second time, and this time they didn’t bother to come out and let me start it up. WOW. DO NOT BUY FROM THESE DISINGENUOUS STEALERSHIP. Also, they said they had an appointment for this car at Arlington Porsche, when I called Porsche Arlington they said NO ONE CALLED TO SET UP AN APPOINTMENT! THEY LIE. I am also reporting this experience to the BBB>! More
by 987.2Guy
Employees Worked With
Ryan Brent
June 14, 2025
Stay out of these SCAMMERS! I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the ter I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the terms of the auto loan including the payment terms, APR or interest rate and the true value of the vehicle. Whenever I asked they tell me it will be in the document the bank financing the loan will send me. I made a payment of $500 as a down payment for the deal to be secured. The cost of the vehicle after the down payment was about $27,000. When I received the bank’s document, there was no true in lending statement in that it did state the interest rate or the apr, and also the value financed had shot up to $32000. It was so ridiculous how the bank’s statement looked. I had never seen such a crooked documents before. I sent the vehicle back but they refused to give me my down payment. The sales consultant was Thomas Wilson and the Manager Ryan Brent. These guys are dangerous for real, they will scam you out fir real. More
by ofosu56
Employees Worked With
Thomas Wilson, Ryan Brent
May 19, 2025
Agreed on price and date to buy car and dealer backed out of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers More
by M
Employees Worked With
Abigail Mathewson
April 18, 2025
We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix i We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST More
by nicole.marie258
Employees Worked With
Kareem and Jorge and the service dept.
April 07, 2025
My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! More
by M
Employees Worked With
Justin Van Hoven, Whitney Graves
February 28, 2025
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!! More
by DrDASpann
Employees Worked With
Herb Coates, Mickey Tichenor, Valerie Weddermann
February 19, 2025
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart. If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin! More
by rdroppa
Employees Worked With
Valerie Weddermann
