Mercedes Benz of Alexandria

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Alexandria:
My wife and I feel we were robbed.
In January 2007 we bought a 2002 E320 w/38K miles on it.
Now, it is January 2008 and our car has 48K miles on it but..
we've had to replace the battery and alternator. We've just been told that the car has a burnt out wiring harness for the front lights, the front ballbearing joints need replacement, the transmission seals leak and need to be replaced, the oil sensor leaks and need to be replaced. Now, to make matters worse...we were told we purchased an Elite plus service warranty but we were given a Standard warranty. The repairs were not covered under the standard warranty. Oops..the ball bearing joints were covered. WOW!
My problem is that we were mislead and sold some garbage. I've NEVER had a car that had so much wrong with it within the first year of ownership. I guess if it isn't certified then it is some BS.

The are running on reputation and not substance. The best part of their outfit is the rental car clerk....matter of fact..he doesn't work for MBofA. Never Mind.

A Very Unhappy Customer...AC & MH-C

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mercedes Benz of Alexandria:
I recently purchased a 2000 ML430 and took it in to have it &quot;inspected&quot; to see if it was alright (bought it from a Toyota dealer). That was the first time I dealt with this dealer, and they were very polite and cordial. Naturally, like any other auto repair shop, they &quot;found&quot; stuff that they could fix and it cost me a lot. However, ever since my first visit, they have been less accomodating and whenever I talk to them it feels like they're doing me a favor by listening. <br>However, their sales department is great. I have ordered parts through them and they have all arrived very quickly.

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